Customer Service Representative (GER/ENG)

We are a European international company in the process of establishing a new location in Lisbon. As part of our expansion, we are seeking a dedicated bilingual Customer Service Representative fluent in German and English (C1). This role is pivotal in ensuring seamless communication between our clients and employees, facilitating efficient service delivery.

• Coordinate with employees to ensure timely acceptance and execution of services
• Assist customers during onboarding, ensuring accurate information collection
• Address and troubleshoot service execution issues, such as accessibility challenges
• Manage and process customer feedback, damages, and quality concerns
• Handle employee absences in line with established guidelines
• Ensure customers' payment information is current and accurate
• Respond to employee inquiries regarding contracts and payroll matters
• Provide performance feedback to employees, escalating issues when necessary
• Initiate contract changes for employees as required
• Participate in planning and executing events for employees and customers
• Conduct regular calls to employees and clients to ensure service quality and gather feedback

Requirements

• 1+ years experience in a similar role
• Ambitious, committed, and focused on self-improvement
• Exceptional interpersonal and communication skills
• Excellent telephone etiquette and client relationship management
• German + Fluent in English (C1)

Benefits

• Competitive package
• An opportunity to be part of a dynamic, international team
• A role in a growing company with potential for career advancement
• A supportive work environment that values collaboration and innovation