Concierge - Residences at The Little Nell

Company Description

Owned and operated by Aspen Hospitality, The Little Nell is Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel and offers luxury services and unparalleled access to America's most famous mountain town. A Relais & Châteaux resort, the Nell is frequently recognized for its award-winning wine and culinary programs and dedicated service. The property boasts a variety of amenities, including two restaurants, three bars, a wine cellar and a speakeasy. The Little Nell is also home to the new The Nell Spa. During ski season, Nell guests have access to a slopeside ski concierge and numerous winter adventures. In summer months, guests enjoy lush gardens along with off-road adventures, stargazing, fly fishing and mountaintop yoga; plus, a pool, hot tub, and a newly renovated spa and health club. The Little Nell has been acknowledged with numerous awards including being named a Forbes Five-Star hotel since 1995, a AAA Five-Diamond hotel since 1991, a Wine Spectator Grand Award winner since 1997, recognition as one of America’s 100 Best Wine Restaurants from Wine Enthusiast and frequently nominated for its Outstanding Wine Program by the James Beard Foundation. The Nell will debut its first hotel outside of Aspen at Rockefeller Center in New York City in 2026. For more information, visit www.thelittlenell.com or follow @thelittlenell on Instagram, Twitter and Facebook. 

Job Description

Position Summary 
The Concierge acts as an ambassador for the hotel and both the town by providing expert-level knowledge of our property and its amenities and offerings. As the Concierge, you will welcome and register guests, present statements, check credit and collect payment. The Concierge reports to the Front Office Manager.

Job Posting Deadline
Applications for this position will be accepted until May 25, 2025.

Essential Job Functions/Key Job Responsibilities
•    Recommend and book activities for guest’s ability/skill level and interest
•    Check guests in or out of hotel in accordance with procedures
•    Record any guest complaints or problems and notify appropriate staff individuals
•    Assist with ordering and maintaining supplies as well as attending to the orderliness at the front desk and bell closet
•    Coordinate with other departments daily needs or special requirements for all hotel guests
•    Responsible for maintaining cash bank and for daily settling of cash bank
•    Comply with all policies and procedures for the Concierge Department as well as Aspen One
•    Assist in emergency and security procedures as directed by management 
•    Complete tasks and projects delegated by your manager and assist with other departments as business volumes and staff levels demand
•    Other duties as assigned

Qualifications

 Education & Experience Requirements
•    High School Diploma or GED required, bachelor's degree preferred 
•    1 year of concierge or customer service experience required 
•    Colorado Notary preferred  

Knowledge, Skills & Abilities 
•    Intimate knowledge of local mountain, town activities and events in the area
•    Knowledge of customer preferences and how to meet or exceed them 
•    Familiarity with hotel fire and safety procedures 
•    Familiar with hotel services, hours of operation
•    Knowledge of daily functions, locations and times to assist guests with inquiries
•    Excellent verbal and written communication skills to interact professionally with guests, vendors and other staff members
•    Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
•    Active listening and interpersonal skills to personalize the guest experience
•    Ability to act professional in a fast-paced environment
•    Strong attention to detail
•    Ability to work effectively in team settings, contributing positively to group dynamics 
•    Ability to build and maintain relationships with local businesses
•    Ability to complete tasks and projects delegated by your manager and assist other departments as business volumes and staff levels demand

Additional Information

Work Environment & Physical Demands
•    Ability to stand, walk or be on your feet for extended periods of time, kneeling and bending may be required
•    Regularly work indoors with no adverse conditions  
•    Must be able to occasionally lift, push or pull up to 50 lbs. individually or with assistance (weight limits can vary according to position, but no more than 50)

Job Benefits
This position is categor