Import Manager

JAS is an international, non-asset-based supply chain services and solutions company. Our services include air and ocean freight forwarding, contract logistics, customs brokerage, distribution, inbound logistics, truckload brokerage and other supply chain management services, including consulting, the coordination of purchase orders and customized management services.

The Import Manager is responsible for managing air and ocean import operations, maintaining the highest quality standards while delivering service solutions that meet or exceed customer expectations. This role ensures the accurate and timely completion of all documentation and transactions. Additionally, the Import Manager acts as a key liaison between the Branch Manager, Corporate Office, and branch employees to ensure seamless end-to-end processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Oversee the Ocean and Air Import department transportation movements.
• Monitor and maintain workflow within the department.
• Manage reports provided by the branch manager or corporate office (accounting/POD’s/ KPI’s etc).
• File FMC for Ocean and check existing rates in place for validity.
• Quote rates to overseas offices/agents for both Air and Ocean Import transportation.
• Assist sales with rates and transportation options.
• Meeting with truck vendors, NVOCC representatives, shipping lines to address any issues or to discuss future business.
• Instruct overseas agents of shipping procedures for customers.
• Assist Import staff with any shipment issues they might have.
• Meet with customers as needed.
• Complete shipments in accordance with the defined business process management guidelines.

MANAGERIAL RESPONSIBILITIES:

The incumbent will directly and/or indirectly supervise one or more employees.

• The Import Manager directs the work assignments of the Import Specialists.
• Conduct performance evaluations for all direct reports on an annual basis.
• Recommend employee hiring, promoting and termination decisions.
• Identify and successfully resolve personnel issues.
• Assist and guide staff in addressing and resolving customer concerns.
• Provide training and guidance to staff members, to further develop skill levels.
• Review the time and attendance of staff utilizing Company time tracking system.  
• Ensure the business processes are implemented according to Company guidelines.
• Provide back-up for the department during times of employee absence and/or increased business.

QUALIFICATIONS:

• Must have 5+ years’ experience handling both air and ocean  import shipments as a freight forwarder
• Must have 2+ years of supervisory experience
• Cargowise (C1) experience is preferred
• Strong customer service experience
• Excellent organizational skills
• Excellent problem-solving skills
• Ability to effectively communicate both verbally and in writing
• Strong computer skills including Microsoft Office Suite
• Detail oriented, able to multitask and meet deadlines
• Self-motivated, able to effectively work on a team and independently
• Able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others
• Able to interact positively and effectively with co-workers, subordinates and managers

EDUCATION/EXPERIENCE:

• High School diploma or GED
• Experienced handling air and ocean import shipments
• Supervisory experience
• Cargowise (C1) experience is preferred
• Thorough knowledge of freight forwarding
• Prior experience in global logistics preferred
• Customer service experience required

ADDITIONAL:

Follow the Company HR Policy, the Code of Business Conduct and department policies and procedures, including protecting confidential company information, attending work punctually and regularly, and following good safety practices in all activities.

The responsibilities associated with this job will change from time to time in accordance with the Company’s business needs.  More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

DEFINITIONS: (if any abbreviation, the meaning needs to be inserted)

Management retai