Customer Success Manager

As Helloprint's Customer Success Manager, you are part of the Enterprise team and responsible for the satisfaction of the customer of our Enterprise print solution. Helloprint’s Enterprise solution is an all-in-one customized print portal for sustainable sourcing, managing, and controlling all your company’s print jobs targeting the high-value Enterprise customer segment.

Making sure Helloprint’s products and services exceed customers’ expectations is what you’re focused on by providing ongoing account management and support so that our customers are successful in achieving their business goals. The role of CSM is not a 'supporting role' but an essential growth factor. You will work closely with our supply, sales, marketing, and implementation teams to identify new opportunities, build long-term relationships, and drive revenue growth from your customer base. This is a unique opportunity for a young professional who wants to grow their career rapidly and a very exciting and challenging role with an emphasis on customer intimacy and high performance.

Requirements

What you do:

• Build, maintain, and expand relationships with existing enterprise-level customers;

• Provide ongoing account management to build long-lasting relationships;

• Identify customer needs and introduce products and services to meet those needs;

• Manage product sampling process for customers;

• Provide ongoing support related to order and technical questions;

• Function as the first point of contact for orders and technical questions of our partners;

• Give training to users to get accommodation with the print solution.

What we are looking for:

• You are a smart business professional with a bachelor's or higher degree in Business, Marketing, Communication, or a related field;

• You have a very curious attitude, and you are eager to learn rapidly;

• You have a love for technology with the ability to present technical solutions to customers;

• Relevant working experience in customer success, account management, or sales is a plus;

• You prefer to work independently based on clear targets;

• You are willing to work hard on your development, put in all your energy, and invest time and effort in the development of your role;

• Strong communication skills in English. Fluency in Dutch, German, and France would be beneficial as you will be working with customers in these markets.

This is a role in our office in Rotterdam or Valencia and not a remote role.

What we offer:

• A unique challenge at a fast-growing European e-commerce company;

• Smart and highly driven co-workers who work on big challenges and a big dream;

• A fast-paced learning curve and opportunities to grow and develop yourself in an environment where freedom and responsibility are central;

• An unique culture with 34 nationalities and with an average age of 30;

• Great office location. In The Netherlands, Rotterdam on the Witte de Withstraat, just 5 minutes from Rotterdam Central Station;
  

• Breakfast, lunch and dinner on us. Enough to keep you going all day;

• 24/7 access to our HelloFit gym.

More about HelloPrint

HelloPrint is the number one marketplace for customized print products. We bring local production and delivery to a global audience of creative entrepreneurs, SMBs and e-commerce companies, reducing cost, speed of delivery and carbon footprint. What differs HelloPrint, is our 180+ team from 34 countries, all working in an entrepreneurial culture where freedom and responsibility are leading to high performance. We are driven by our culture, motivated by impact and focused on creating something beautiful together. We love diversity, we love change and we love to give back where we can.

Are you up for it?

Our HelloPrint talent acquisition process is straightforward with one important goal - knowing for sure that you and HelloPrint are both up