Manager, HCP Program Operations

Position Summary

The Manager, HCP Program Operations supports the execution and administration of programs involving HCPs including consultancy programs, congresses, booths and exhibits, and Ad Boards ensuring seamless logistics, HCP contracting, and compliance tracking. This role assists with day-to-day program coordination, vendor interactions, and reporting, while also working closely with the Promotional Medical Education team to align operational execution with speaker engagement strategies.

Key Responsibilities:

Program Coordination & Execution

• Assist in the execution of HCP events, ensuring logistics run smoothly.
• Support contracting, payment processing, and event documentation for speakers.
• Ensure all program-related data is accurately captured and reported.

Collaboration with Marketing & Promotional Medical Education

• Partner with the Promotional Medical Education team to ensure smooth coordination of speaker activities.
• Maintain accurate records of HCP engagement and performance insights.
• Ensure consistent communication between the HCP, Speaker Bureau and broader KOL engagement initiatives.

Compliance & Documentation

• Maintain HCP contracts, event records, and compliance documentation.
• Ensure all engagements comply with company policies and industry regulations.
• Assist in the preparation of compliance audits and reporting.

Reporting & Insights

• Track HCP utilization, event attendance, and budget adherence, providing regular reports.
• Support the development of dashboards and analytics tools to measure program success.
• Identify opportunities for process improvements in speaker program execution.

Qualifications & Experience

Required:

• Bachelor’s degree in Business, Marketing, or a related field.
• 3-5 years of experience in speaker programs, event management, or HCP engagement support.
• Strong attention to detail and ability to manage multiple projects simultaneously.
• Familiarity with contracting, budget tracking, and compliance requirements.
• Proficiency in event management platforms (e.g., Veeva CRM, Veeva Events,  CVENT or similar tools).

Preferred:

• Experience in the pharmaceutical or biotech industry.
• Strong organizational and problem-solving skills.

Competencies
Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change.
Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business.
Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders.
Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka.
Respectful Collaboration - Seek and value others’ perspectives and strive for diverse partnerships to enhance work toward common goals.
Empowered Development - Play an active role in professional development as a business imperative.

Come discover more about Otsuka and our benefit offerings; https://www.otsuka-us.com/careers-join-otsuka.

This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. 

Otsuka is an equal opportunity employer.  All qualified applicants are encouraged to apply and will be given co