Senior Services Learning Trainer

Company Description

It started with a simple idea: what if surgery could be less invasive and recovery less painful? Nearly 30 years later, that question still fuels everything we do at Intuitive. As a global leader in robotic-assisted surgery and minimally invasive care, our technologies—like the da Vinci surgical system and Ion—have transformed how care is delivered for millions of patients worldwide.

We’re a team of engineers, clinicians, and innovators united by one purpose: to make surgery smarter, safer, and more human. Every day, our work helps care teams perform with greater precision and patients recover faster, improving outcomes around the world.

The problems we solve demand creativity, rigor, and collaboration. The work is challenging, but deeply meaningful—because every improvement we make has the potential to change a life.

If you’re ready to contribute to something bigger than yourself and help transform the future of healthcare, you’ll find your purpose here.

Job Description

Primary Function of Position
The Service Trainer will contribute to the design and content development of Intuitive products, including but not limited to web-based learning, instructor-led training, blended instruction solutions, and virtual sessions. Development will focus on the technical and mechanical aspects of our Intuitive products. Deliverables such as technical product videos and online learning modules will be integrated into learning management systems and multiple delivery platforms.

The Service Trainer will provide internal and external customer support. This individual will partner with an Instructional Designer to work with both direct and in-direct markets to ensure that customers have the necessary tools to launch, optimize and sustain a successful robotic surgery and/or diagnosis program for Intuitive platforms. The Service Trainer will be actively involved in team training, program support and continuous improvement initiatives and collaborate extensively on process improvement and troubleshooting initiatives.

Essential Job Duties

• Course facilitation
• Support all da Vinci and Ion activities assigned
• Master processes and recommend improvements to enhance team efficiency
• Maintain critical documentation and standard operating procedures (SOPs) for key processes
• Lead technical training course development for Intuitive platforms, job function integration, and advancement programs
• Serve as a key stakeholder with Services management to identify and prioritize training needs
• Assist in defining and managing training and certification criteria for individuals supporting Intuitive Services platforms
• Participate in all phases of learning projects, including analysis, design, development, implementation, and evaluation
• Proactively communicate project and task status to internal and external stakeholders
• Conduct training needs analysis and collaborate with Subject Matter Experts (SMEs) to identify and capture learning content
• Design and develop engaging training content aligned with learning objectives
• Collaborate with multimedia teams to create and modify instructional media assets
• Develop instructor-led, virtual, blended, eLearning, and video-based training curricula
• Conduct assessments and evaluations in accordance with course requirements
• Participate in continuous process improvement initiatives
• Mentor new hires and onboard cross-functional teammates

Qualifications

Required Skills

• Excellent organizational skills and ability to multi-task
• Self-starter with ability to take ownership of responsibilities with minimal direction
• Superior verbal/written communication, teamwork, and interpersonal skills to work effectively with cross-functional groups
• Ability to analyze complex situations and collaborate to find creative solutions
• Ability to self-manage multiple development projects and deadlines
• Ability to facilitate group and ad hoc training content
• Ability to stand for extended periods and to move system parts throughout the day as needed
• Ability to perform physical activities that may include heavy lifting and frequent body movement, including reaching, lifting, pushing, and pulling

Experience

• Extensive experience working with regulatory bodies including, but not limited to Compliance, Quality and Document Control
• Experience in documentation creation in a controlled environment such as Agile (Add SOP DOP WI)
• Experience in working in SAP, SFDC and ERP systems
• Familiar with adult learning methodologies
• A proven track reco