Senior Manager, Business Operations

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

OVERVIEW

Instacart’s Business Operations (BizOps) team helps the business set direction, surface opportunities for growth & efficiency, and solve the company’s toughest cross-functional problems. This is a rare opportunity to impact a high-growth company that’s already changing the way people feed their households. You will gain high visibility into Instacart’s Marketing, Product, Data Science, Operations, Finance, Engineering, and Business Development teams.

This particular job opening will focus on the Marketing function at Instacart.  You will be the primary point of contact for our leadership team on critical questions related to Marketing strategy and performance.  You will need to solve for multiple strategic priorities (i.e. growth, profitability) and consider various stakeholders (customers, shoppers, advertisers, and retailers). Each week will bring you a new set of projects and challenges, where success is measured by data-driven outcomes.

You are the perfect mix of analytical, technical, and operational. You will collect, sanitize, analyze, and synthesize data; apply critical thinking & communications skills to make actionable recommendations; and drive those recommendations to execution. You are a clear, confident communicator who loves taking a complicated problem, decomposing it, and building a compelling business case.

ABOUT THE JOB

• Lead quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our senior leadership team
• Lead critical cross-functional initiatives for BizOps with a focus on Marketing, with the goal of driving strategic growth opportunities
• Design sustainable solutions, while persuading and aligning various stakeholders during change management initiatives of your own, turning your strategic recommendations into reality
• Develop a rigorous and detailed understanding of the P&L across multiple dimensions to understand critical revenue drivers and develop insights
• Conduct quantitative research and analysis requiring complex data retrieval that results in compelling recommendations for our senior leadership team
• Work with our Marketing team to analyze Marketing channel and campaign performance and proactively recommend improvements to drive business outcomes
• Identify and triage key questions, issues, and roadblocks facing the company using your business acumen and experience
• Serve as the primary cross-functional liaison between Instacart's Marketing, Product, Data Science, and Finance teams
• Manage a team of high performing Associates and Senior Associates, fostering a culture of excellence

ABOUT YOU

• 8+  years of work experience in a relevant field with demonstrated cross-functional and collaborative project or team management experience, and a track record of leveraging data for business impact. This is a great opportunity for those with experience in Consulting, Banking, Private Equity, Corporate Strategy, or similar roles. Experience with Marketing is considered a plus
• Advanced SQL and/or data visualization tools experience required
• Ability to deep dive into data, identify and quantify opportunities, and design creative and sustainable solutions
• A self-starter with the ability to quickly respond to problems independently and proactively address conflicting stakeholder requirements to achieve a creative compromise
• Polished communication skills and comfort working with internal and external stakeholders including senior leadership
• Proven track reco