Jobs and Careers

Customer Education Associate | Housing

New York City, United Statesfull_timeVerifiedPosted 20 Jun 2025

💰 $100,000/yr($80,000/yr – $100,000/yr)

About the role

About EliseAI

EliseAI develops cutting-edge agentic AI technology for industries fundamental to our lives: housing and healthcare. Everything is built on the foundation of health and home. Broken systems or ineffective processes in these domains have a disproportionate impact on our quality of life and society’s overall wellbeing. Conversely, any solution or technology that solves problems in these areas will have an impact that ripples far beyond them.

That’s the only kind of impact we are interested in having at EliseAI. If you get excited by the thought of working really hard on these kinds of problems, then EliseAI is the right place for you.

We recently raised a $250 million Series E round led by Andreessen Horowitz to accelerate this mission.

About The Role

EliseAI is looking for an Associate Customer Education Specialist to ensure a seamless onboarding process and transition for our clients as they adopt our products. You will work closely with the Director of Operations and other teams to develop and execute comprehensive onboarding strategies. This role requires a blend of customer-facing interactions, content creation, technical expertise, and a proactive approach to gathering and incorporating client feedback.

Key Responsibilities

Conduct thorough onboarding sessions with new and existing customers, ensuring they have a deep understanding of our products and how to leverage them effectively
Facilitate engaging one to many style virtual instructor-led training sessions, ensuring an interactive and impactful learning experience
Create educational content, including videos, tutorials, and documentation, to support customer learning and adoption efforts
Collaborate with the design team to update and enhance existing training materials, ensuring they remain up to date and visually appealing
Proactively seek feedback from customers throughout the onboarding process, identifying areas for improvement and implementing strategies to address any gaps or challenges
Act as a liaison between customers and internal teams, advocating for client needs and contributing to product enhancements based on user feedback
Stay informed about industry trends and best practices in customer training and onboarding, continuously seeking opportunities to enhance our approach and deliver exceptional experiences
Assist in managing customer education operations including management of the LMS (Learning Management System), webinar platform and reporting
Attract top-tier talent to join our driven team

Requirements

2+ years of experience in a customer-facing role, preferably in customer success, training, or a related field
Willingness to travel as needed to conduct in-person training sessions with clients
Strong communication and presentation skills, with the ability to convey complex information in a clear and understandable manner
Technical proficiency, with the ability to quickly learn and demonstrate expertise in our products or services
Experience creating educational content, including videos, tutorials, and documentation
Proven ability to build rapport with customers and establish trusted advisor relationships
Highly organized and detail-oriented, with the ability to manage multiple priorities and deadlines effectively
Willingness to work in person at our office 4-5 days a week

Why Join

Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling. That means that instead of following a playbook, you’ll be writing it. Every single day you will be challenged to identify how we can scale and execute on it. You’ll learn what works when you succeed and what doesn’t when you fail. Either way, the rest of the team will be here to support you.

Benefits

In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: