Associate, Medical Intelligence

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Location: Sun Life embraces a hybrid work model that balances in-office collaboration with the flexibility of virtual work. 

At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you’ll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. 

The opportunity: The Medical Intelligence Associate is responsible for collaborating with the Medical Intelligence Analyst in a team-based workflow to identify and profile healthcare providers based on specific clinical criteria and creating a personalized report to guide a client in their decision-making for provider selection. As a Medical Intelligence Associate, your role is to conduct provider office interviews to obtain availability, insurance, and scheduling information, conduct thorough background verification for each viable provider, and summarize your findings for the Medical Intelligence Analyst. The Medical Intelligence Associate will also complete special projects as assigned to support the operations of the Medical Intelligence team.

How you will contribute: This job description does not cover or contain a comprehensive list of activities, duties, or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.

•    Collaborate with the Medical Intelligence and Advisory teams to creatively and strategically solve client requests
•    Perform interviews with healthcare provider offices to confirm expertise, appointment availability, scheduling instructions, insurance acceptance, and more.
•    Conduct thorough background verification for each viable provider
•    Summarize obtained information in a form for the Medical Intelligence Analyst
•    Assist Team Leads with special research or administrative projects

What you will bring with you: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

•    High School Diploma required, Associate’s Degree recommended
•    Experience in the medical or behavioral health field
•    Experience working in a remote environment
•    Excellent verbal and written communication skills
•    Excellent organizational and prioritization skills, with an interest in improving efficiency
•    Strong PC skills: MS Office and Internet research experience required
•    Demonstrated ability to work well in a deadline driven environment
•    Ability to think quickly and respond to urgent requests and changing circumstances
•    Ability to work within a team environment and communicate effectively with team members
•    Ability to adapt to workflow changes and business growth in fast-paced environment
•    Professional telephone etiquette and skills required
•    Physical Requirements: While performing the duties of this job, the individual must be able to walk occasionally. The individual may occasionally be required to bend or stoop. The individual may occasionally be required to lift objects up to 10 pounds.

Do you see yourself in this role even if you haven’t checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you.

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Life is brighter when you work at Sun Life
•    Excellent benefits and wellness programs to support the three pillars of your well-being – mental, physical and financial – including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical