FQHC Strategic Account Manager

The FQHC Strategic Account Manager is responsible for generating new business opportunities with Federally Qualified Health Centers (FQHCs) across the U.S., leading the full sales cycle from prospecting to closing. This role requires a self-starter with an entrepreneurial mindset who can build and manage their own pipeline, take initiative, and position DigitalOptometrics' tele-optometry solutions as a high impact offering that expands access to quality vision care. The ideal candidate will have experience selling into FQHCs, vision care providers, or healthcare technology markets, with a strong understanding of FQHC operations and challenges.

JOB DUTIES AND RESPONSIBILITIES:

• Identifies and builds strategic relationships with executives, administrators, and clinical leaders at Federally Qualified Health Centers (FQHCs) and community health organizations to introduce DigitalOptometrics' tele-optometry services.
• Develops a territory-specific sales strategy focused on driving new business growth in the FQHC sector.
• Proactively builds and expands their own pipeline of qualified FQHC leads through research, outreach, and strategic networking, without relying solely on inbound leads or marketing support.
• Educates potential FQHC partners on the value of tele-optometry in expanding access to care, improving patient outcomes, and supporting underserved communities.
• Conducts in-depth market research to understand the operational challenges, funding models, and care delivery goals unique to FQHCs.
• Builds and maintains a robust sales pipeline of qualified FQHC prospects using HubSpot CRM or similar tools.
• Leads prospects through the entire sales process, including initial outreach, consultative discovery, solution alignment, pricing, negotiation, and deal closure.
• Develops customized business proposals, ROI models, and implementation plans tailored to the unique needs of FQHCs.
• Attends relevant FQHC conferences to generate leads and represent DigitalOptometrics.
• Networks with decision-makers and influencers in the FQHC space, including C-suite executives, medical directors, and government-funded program leaders.
• Presents at webinars, panels, or local/regional forums to position DigitalOptometrics as a thought leader in vision care access and telehealth innovation.
• Delivers compelling sales presentations and live or virtual product demonstrations that highlight the clinical, operational, and financial benefits of the solution.
• Coordinates remote or in-person meetings with medical, operations, and IT teams at prospective FQHC partners to ensure full alignment.
• Oversees the evaluation, proposal, and contract negotiation process, addressing stakeholder concerns and adapting as needed to meet procurement requirements.
• Collaborates with internal implementation and operations teams to ensure a smooth onboarding process and client satisfaction post-sale.
• Maintains accurate and detailed records of all sales activities, communications, deal status, and client feedback within the CRM system.
• Provides regular reporting on sales performance, pipeline health, market trends, and feedback from the FQHC sector.
• Continuously gathers insights from prospects to refine DigitalOptometrics' go-to-market strategy, messaging, and service offering for the FQHC market.
• Performs additional responsibilities as assigned, as this list does not reflect all duties and responsibilities of the FQHC Strategic Account Manager.

QUALIFICATIONS:
Competencies:

• Strong business development and sales acumen, particularly within healthcare or medical technology.
• Ability to engage and influence FQHC executives, administrators, and key decision-makers.
• Deep understanding of FQHC operations, reimbursement models, and telehealth trends.
• Excellent presentation, negotiation, and relationship-building skills.
• Ability to build and nurture long-term partnerships with executives and healthcare administrators at community health centers.
• Can think strategically and offer creative solutions for integrating remote optometry into primary care workflows.
• Ability to manage objections, adjust sales approaches, and pivot strategies as DigitalOptometrics expands in the FQHC market.
• Proficiency in CRM tools (HubSpot preferred) and sales pipeline management.
• Self-mot