Field Service Engineer - Cymer

Introduction to the job

As a Field Service Engineer - Cymer at ASML you will be part of a team of engineers who help our organization install, repair and maintain Cymer laser equipment at customer sites. You ensure that our systems work as they should – and be part of the technology innovation that’s moving the world forward.

You’ll be a technical expert who will work with coworkers, customer & field support in isolating and solving problems to maintain and optimize equipment on a daily basis enhancing functionality and prevent problems. You will act as a resource for users on routine malfunctions and will be responsible for the necessary transfer of know-how to the customer.

Role and responsibilities

• Analyzes, diagnoses, and troubleshoots Cymer equipment problems via telephone or at customer site.

• Performs installation, repair, retrofits, upgrades and preventive maintenance on Cymer equipment installed at customer sites.

• Maintains an assigned installation equipment base. This includes providing primary support, forecasting, conducting customer support meetings, and ensuring regular communication with the customer.

• May provide service education to customer’s service and operations staff.

• Ensures that parts are available and as specified for service requirements and maintains appropriate tools are on hand and as required.

• Completes service, expense reports, and other administrative responsibilities in accordance with Cymer’s procedures and with supervisor’s approval.

Education and experience

To help us tackle the technical challenges we face, you’ll need experience working on high-tech products and with complex processes. As a Field Service engineer, you’ll need:

• High School Diploma or equivalent experience is required. 

• Intermediate level of technical knowledge of electronics is required.

• Ability to apply advanced knowledge of installation, maintenance/repair, and troubleshooting at both the module and system level, while seeking expertise of more senior field service engineers, is required

• Requires experience using the following software packages: MS Word, Excel, PowerPoint, and electronic e-mail systems, LabView.

• Oral and written English language skills required.

• Must be able to successfully meet customer site access requirements such as: background checks, safety training, and cleanroom access (gowning and breathing apparatus).

Skills

Working at the cutting edge of tech, you’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

• Cymer laser experience is highly preferred.

• Ability to read and analyze opto-mechanical and electronic schematics.

• Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency and professionalism.

• Proven ability to perform effectively in a demanding environment with changing workloads and deadlines and has the ability to identifies bottleneck and drive improvements.

• Has led one installation or significantly contributed to the successful installation of products at multiple sites.

• Ability to analyze data and report problems, to complete accurate, comprehensive service reports, and to communicate technical issues to other technical staff.

• Excellent customer service skills, with a solid foundation in and an understanding of the importance of relationship building.

Other information

This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Role within Office

Responsibilities:

• Travels as required for the purposes of performing service activities at customer sites or backfilling for other Cymer Field Service Engineers.

• Routinely required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 

• Occasionally required to move around the campus.

• Occasiona