Sr. Manager, People Operations

Say hello to opportunities.

It’s not everyday that you consider starting a new career. We’re RingCentral, and we’re happy that someone as talented as you is considering this role. First, a little about us, we’re a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. 

RingSense AI is our proprietary AI solution. It’s designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions.

This is where you and your skills come in. We’re currently looking for a: Sr. Manager, People Operations

As a Sr. Manager, People Operations you will be a member of our global HR team, reporting to the Global Director, People Operations. You will lead a team who will be responsible for the HR Service Delivery, audit and compliance, HR policies and procedures, global employee handbooks,  and supporting additional people related projects and programs. You will also collaborate with HR colleagues in the US, Canada, the Philippines, EMEA, India, China and other regions. You are detail oriented, comfortable leading a team and developing relationships with relevant stakeholders, and not intimidated by systems or data, also a team player that fundamentally believes we are stronger together.

What you’ll do:

• Oversee and provide direction for global HR Service Delivery team, with a focus on automation, self-service and operational efficiency

• Ensure HR audits and compliance trainings are up-to-date and complete with company parameters

• Maintain current HR policies and draft new policies, in collaboration with legal, as the business requires

• Work cross functionally on HR projects to keep the business efficient and growing. Key partners include facilities, legal, finance and internal communications

• Maintain HR contracts and source new vendors in partnership with procurement to ensure that HR is leveraging best-in-class software platforms and 3rd party partners

• Manage, lead and develop a geographically dispersed team of approximately 20 and ensure alignment across projects and programs to achieve business objectives (KPIs)

• Collaborate effectively with other Talent Management, Benefits, Talent Acquisition and other HR teams to deliver on shared goals and objectives

• Draft and arrange employee communications as needed in partnership with legal and HR leaders.

• Co-create and regularly update the People knowledge hub (intranet) consisting of various employee forms, policy and FAQ documents

• Provide counsel and training where needed to other members of the People Team on local policies, employment practices and payroll impact

• Help to maintain employee handbooks, policy documents. Work closely with the Legal team and external advisors to ensure compliance with current local legislation

• This role reports to the Global Director, People Operations

What you’ll have:

• 5+ years of experience in HR and People Operations roles, with escalating responsibilities and team management experience

• Experience working with a global workforce 

• Experience managing a global team

• Strong knowledge of HR policies and experience crafting and updating policies

• Experience with HCM systems (Workday) and familiarity with HRIS processes and procedures

• Extremely detail-oriented with a proven ability to improve processes and systems

• Eager to work in a global team and lean in to support other employee groups as needed

• Service-minded, ‘Can do’, problem-solving attitude to both small and big tasks

What we offer:  

• Comprehensive medical, dental, vision, disability, life insurance

• Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits

• 401K match and ESPP

• Paid time off and paid sick leave

• Wellness programs including 1:1 coaching and meditation guidance