Project & Program Management III

The Project Manager operates at the center of Edge Operations, serving as the primary intake point for emergent issues, strategic opportunities, and cross-functional project work. This role leads both emergent and enduring projects that drive operational efficiency, automation, AI integration, and tooling innovation across the organization. The Project Manager brings together multi-disciplinary teams to rapidly iterate on solutions—whether addressing known problems, conducting root-cause analysis, or managing crises in real time. This individual is a proactive change agent who filters through competing priorities to focus the organization on the highest-impact work.

Scope & Impact

• Operates at the organizational nexus where issues, opportunities, and crises are identified, triaged, and assigned
• Leads projects of varying complexity—from rapid-response crisis work to long-term strategic initiatives
• Drives measurable efficiency gains through automation, AI integration, and process optimization
• Influences cross-functional teams and external stakeholders without direct authority
• Applies data-driven insights to inform decisions, shape priorities, and demonstrate impact
• Works with minimal direction; exercises independent judgment on ambiguous and high-stakes issues

Roles & Responsibilities

Project & Program Leadership

• Lead emergent and enduring projects end-to-end—from intake and scoping through execution, delivery, and retrospective
• Serve as the organizational intake point: receive, assess, prioritize, and route issues and opportunities to the appropriate teams
• Drive rapid iteration cycles, bringing together cross-functional teams to solve problems quickly and effectively
• Own the full project lifecycle including planning, execution, risk management, stakeholder communication, and closeout
• Balance a diverse portfolio of concurrent projects across multiple domains and disciplines

Operational Excellence & Change Management

• Identify and execute on opportunities to improve processes, eliminate waste, and increase operational velocity
• Champion and drive adoption of automation, AI-powered solutions, and tooling enhancements across the organization
• Effect meaningful organizational change by building consensus, influencing stakeholders, and delivering results
• Develop and maintain standard operating procedures, playbooks, and documentation that scale with the team

Crisis Response & Root Cause Analysis

• Lead cross-functional response efforts during operational crises, ensuring rapid triage, coordination, and resolution
• Conduct thorough root-cause analysis and drive corrective actions to prevent recurrence
• Maintain composure and clarity under pressure, guiding teams through ambiguity to resolution

Stakeholder Engagement & Communication

• Partner effectively with internal teams and external stakeholders (vendors, partners, cross-org collaborators)
• Communicate complex information clearly and concisely—both verbally and in writing—to audiences ranging from individual contributors to senior leadership
• Provide regular, structured status updates, executive summaries, and impact reports
• Facilitate cross-functional meetings, workshops, and working sessions that drive decisions and outcomes

Data Analytics & Insight-Driven Decision Making

• Leverage data analytics to identify trends, measure impact, and surface actionable insights
• Build and maintain dashboards, KPIs, and metrics frameworks to track project health and organizational performance
• Translate data into compelling narratives that influence priorities, resource allocation, and strategy

Tooling, AI & Automation

• Maintain deep familiarity with Client internal tools, systems, and platforms .Evaluate, pilot, and scale AI-powered tools and automation to reduce toil and improve outcomes
• Stay current on emerging technologies and proactively identify opportunities for integration

Required Qualifications

• Bachelor's degree (B.S./B.A.) or equivalent combination of education and experience
• 5–8 years of program management, project management, or operational leader