Consumer Solutions Team Manager

Company Description

STCU is consistently rated one of the top-performing credit unions in the nation, and has been named one of Fortune Magazine’s Great Places to Work. We look for employees who have a strong desire to serve others, are lifelong learners, are committed to working hard, have a fun-loving attitude, and who want to make a difference in our members’ lives. We love people who share our core values: Joyfulness, generosity, belonging, goodness, and striving. We believe in being a force for good in the community, while helping members achieve their financial goals and dreams.

STCU offers excellent benefits:

• Paid time off—plus 11 paid holidays!
• Medical, dental, vision and life insurance
• Flexible schedules and remote-work opportunities
• Training and career development
• Success sharing plan
• 401(k) matching contributions
• Tuition reimbursement

An overview of the benefits can be found here.  
Salary range: $9,219.60 - $13,015.33 per month

Job Description

The Consumer Solutions Team Manager serves a key leadership role in the strategic growth of consumer relationships at STCU by creating and delivering a digital and product line that meets the needs of a wide range of consumer members segments and prospects. This position leads the overall design, development and launch of all consumer digital and depository products. This position is responsible for managing a team of digital channel and product management professionals that ensures all products are compliant, profitable, and competitive.

Core Job Requirements/Outcomes

• Serve as a leader and mentor by developing a strategic roadmap that creates the infrastructure to support STCU’s consumer objectives for growing full consumer memberships; managing employee performance and supporting professional development; championing and mentoring employees across the organization on consumer channel and product solutions.
• Create channel strategies and initiatives to open new target consumer segments as well as cross selling and retaining active consumer member accounts by providing thoughtful leadership throughout the complete channel lifecycle and designing and delivering complex channel and product solutions which will expand the market share of members and deposits that STCU can successfully serve within our growing service footprint.
• Effectively fulfill the needs of consumer members and drive success of complex and technical consumer retail initiatives as well as strategic projects by developing compelling business cases, creating KPIs and measuring/reporting results, designing technical infrastructure and integration, and ensuring a high-quality member and employee experience.
• Deliver high-level results by collaborating with applicable leaders, ensuring product quality and safety, and influencing vendors to align with STCU’s strategic objectives.

Core Leadership Principles

• Lead by example by aligning actions with shared values.
• Embrace and communicate organizational direction by enlisting others in a common vision in support of organization values, goals and decisions.
• Effectively lead organizational change by demonstrating and fostering a growth mindset by inspiring your team to do things differently, seizing opportunities, working through challenges and persevering toward a better future.
• Lead performance by providing direction and delegation to create a climate where people are motivated to do their best.
• Encourage the heart by exhibiting empathy, actively listening and celebrating to cultivate team engagement.

Other Essential Functions

• Act as a lead to support a positive work environment to ensure an effective, high performing and cohesive team. Actively participate and contribute to meetings. May be asked to fill in for Director or conduct and report out on team or project meetings. Serve as a mentor to coach team members to increase their developmental competency and depth.
• Participate in market research, validation, and whitespace analysis to identify new opportunities for new and existing features and functionalities. Partner with line of business owners and digital/product teams to build roadmaps that will be incorporated into the broader company product portfolio plan. Actively support project management with the delivery of related projects. This includes the development of scope, task delivery, issue management, adherence to timelines and budgets, and assures organizational readiness best practices are followed.
• Evaluate, analyze, and understand the voice of the m