Houseperson - Residences at The Little Nell

Company Description

Residences at The Little Nell offer exquisite private mountainside homes and guest rooms situated at the base of Aspen Mountain. Owners and rental guests enjoy exceptional personal service delivered by Aspen's only Five-Star, Five-Diamond, ski-in/ski-out hotel, featuring luxurious amenities, personalized service, breathtaking mountain views, renowned dining, and unparalleled access to America’s most famous mountain town — inspired by place, united by purpose, defined by you.

The dramatic, mountain-inspired architecture features exceptional finishes, custom furnishings, fine art, and curated collectibles, with expansive private decks and furnished balconies that overlook breathtaking mountain scenery and the vibrant energy at the base of the gondola. Residences at The Little Nell also provide access to a stunning rooftop pool and water garden, gym and yoga studio with a view.

For more information, visit https://www.thelittlenell.com/residences or follow @thelittlenell on X, Instagram or Facebook. Please note that all official communications from the Talent Acquisition or Human Resources team are sent from email addresses within the notifications@smartrecruiters.com, aspen.com, aspensnowmass.com, aspenhospitality.co, limelighthotels.com & thelittlenell.com domains.

Job Description

Position Summary 
The Houseperson supports the housekeeping team by maintaining cleanliness in public areas, restocking supplies, and assisting with linen distribution and guest requests. This role ensures a seamless guest experience by upholding hotel cleanliness standards and providing essential operational support. This position reports to the Director of Housekeeping. 

Job Posting Deadline 
Applications for this position will be accepted until June 21, 2026.

Essential Job Functions/Key Job Responsibilities
•    Maintain cleanliness of public areas, hallways, elevators, and back-of-house spaces in accordance with hotel standards
•    Assist housekeeping staff by delivering linens, towels, and cleaning supplies to assigned floors or storage areas
•    Collect and transport soiled linens and trash from guest floors to designated disposal or laundry areas
•    Ensure housekeeping carts, closets, and storage areas are organized and fully stocked
•    Respond promptly to guest requests for extra amenities, rollaway beds, cribs, or other housekeeping needs
•    Assist in deep cleaning projects, including carpet shampooing, window washing, and furniture polishing
•    Report maintenance issues, damaged items, or safety hazards to the appropriate department
•    Maintain a professional, courteous, and helpful demeanor when interacting with guests and co-workers
•    Follow all hotel safety and security protocols, including proper use of cleaning chemicals and equipment
•    Assist with inventory management by tracking and restocking housekeeping supplies as needed
•    Uphold the hotel’s standards of cleanliness, organization, and guest service always
•    Other duties as assigned

Qualifications

Education & Experience Requirements 
•    High School Diploma or high school equivalent preferred

Knowledge, Skills & Abilities  
•    Proficient knowledge in cleaning experience 
•    Understanding of proper cleaning techniques, sanitation standards, and safety protocols
•    Familiarity with hotel housekeeping procedures and service standards
•    Knowledge of proper handling, storage, and usage of cleaning chemicals and equipment
•    Awareness of OSHA regulations and workplace safety practices
•    Understanding of inventory control and supply restocking procedures
•    Ability to prioritize and complete tasks efficiently
•    Ensuring public areas, hallways, and supply closets are clean and well-maintained
•    Supporting room attendants and other hotel staff by delivering linens, supplies, and assisting with heavy lifting
•    Ability to identify and address guest needs or housekeeping concerns in a timely manner
•    Ability to complete assignments with minimal supervision while maintaining quality standards
•    Adapt to shifting priorities and guest needs in a fast-paced environment
•    Friendly and professional demeanor when interacting with guests and co-workers
•    Ability to properly use and maintain cleaning tools, carts, and equipment while following safety protocols
•    Ability to communicate verbally in Spanish and English and understand written instructions in English

Additional Information

Work Environment & Physical Demands 
•    Ability to reach, crouch, kneel, stand or be on your feet, kneel and bend for extended periods of time 
•    Regularly wor