Customer Care Professional I - A

WE ARE THE KIND OF EMPLOYER YOU DESERVE.

illumifin is an insurance technology company and third-party administrator that designs, develops and delivers tech-enabled insurance policy management software and services that provide unrivaled value for insurers.

We combine insurance insight, operational excellence, and technology innovation to build solutions that deliver high performance and position insurers for the digital world. illumifin is primarily focused on the North American life, long-term care, annuity, and health markets. We believe in true partnerships with our customers and are passionate about insurance.

This individual works with insurance companies, their applicants, claimants, agents, underwriters and claims departments in an effort to complete both telephonic and face-to-face assessments. The Customer Service Representative - Assessment Services role also works with the National Network of Nurses to coordinate the assignment, follow-up, and completion of face-to-face assessments. We are looking at a schedule of Mon-Fri, 9a-5:30p CST. This is a temporary position with a possibility of becoming permanent. 

CUSTOMER SERVICE RESPONSIBILITIES                                                      
1. Compassionately fields incoming calls from insurance company home office personnel, underwriters, agents, insurance policy applicants, claimants, and case managers to:
a. Provide telephonic and onsite interview status information
b. Schedule appointments for telephonic interviews
c. Collects and disseminates new or updated applicant or claimant information
d. Coordinates requests for reprints of telephonic and onsite interviews
e. Hot transfers applicants to complete telephonic interviews
2. Handles incoming calls from independent contracted nurses and agencies to assign, update status and collect missing information on underwriting and claims onsite assessments
3. Understands and works comfortably with all duties, processes and policies in the Engagement Services Call Center and Assessment Services departments
4. Demonstrates a high level of confidentiality and integrity when handling customer questions and personal information including, but not limited to:
a. Financial, personal, medical and/or health-history information
5. Utilizes multiple illumifin-specific database platforms to input, access and follow-up on customer information and activity
6. Provides ongoing, compassionate and proactive customer support to all Engagement Services customers
7. Mentors team members
8. Contributes to the achievement of team service and quality goals
9. Other duties as assigned.

Customer Service Minimum Qualifications
* Minimum high school diploma or equivalent
* Minimum 2 years of proactive experience serving the customer
* Minimum 2 years of call center experience

Customer Service Preferred Qualifications
* Completed higher education beyond high school
* Intermediate to expert bi-lingual ability to speak and write both English and Spanish fluently

The base pay for this position is starting at $16/hour depending on experience and qualifications.