Receptionist-Administrative Assistant

Job Title: Receptionist & Administrative Assistant

Location: The Gables of Fitchburg, Fitchburg, MA
Schedule: Full-Time, 7:00 AM – 3:00 PM

About Us

The Gables of Fitchburg is a warm and welcoming assisted living community dedicated to providing exceptional care and service to our senior residents. We strive to create an enriching environment where residents feel valued, comfortable, and engaged in daily life.

Job Summary

We are seeking a friendly, professional, and detail-oriented Receptionist & Administrative Assistant to be the welcoming face of our community. Reporting directly to the Executive Director, this role is crucial in maintaining smooth daily operations and delivering outstanding customer service to residents, families, and visitors.

Key Responsibilities:

• Greet and assist residents, families, guests, and vendors with warmth and professionalism.
• Answer and direct phone calls efficiently, responding to inquiries with a friendly and helpful demeanor.
• Maintain front desk operations, including managing visitor logs, receiving packages, and coordinating deliveries.
• Assist the Executive Director with administrative tasks such as scheduling appointments, filing, data entry, and correspondence.
• Maintain accurate resident and staff records, ensuring confidentiality and organization.
• Utilize computer software for administrative tasks, including Microsoft Office, email communication, and facility management systems.
• Coordinate with other departments to ensure resident needs are met and that daily operations run smoothly.
• Assist in planning and organizing community events and activities.
• Ensure the reception area is tidy, organized, and welcoming at all times.

Requirements

Qualifications & Requirements:

• Previous experience in a receptionist, administrative, or customer service role (experience in healthcare or senior living is a plus).
• Strong computer skills, including proficiency in Microsoft Office (Word, Excel, Outlook) and other administrative software.
• Exceptional attention to detail and organizational skills.
• A friendly, compassionate, and professional demeanor, with excellent interpersonal skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Passion for working with senior citizens and creating a warm, enjoyable atmosphere for them.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and exercise discretion in all interactions.

Benefits

To be discussed upon interview