Sr. Practice Manager (H)

Current Employees:

If you are a current Staff, Faculty or Temporary employee at the University of Miami, please click here to log in to Workday to use the internal application process. To learn how to apply for a faculty or staff position using the Career worklet, please review this tip sheet.

The Department of Surgery has an exciting opportunity for a Senior Practice Manager position. The incumbent directs and maintains all aspects of the daily activities of the practice for its successful operation, which includes the efficient and timely scheduling of patients for clinics and surgeries. Moreover, the Senior Practice Manager develops, trains, coordinates, and recruits personnel for the practice to ensure that all offices are properly staffed and operational.  Additionally, the incumbent supervises scheduling support staff for physicians to ensure patient access and satisfaction, and effective and efficient coordination of outpatient appointments.

CORE JOB FUNCTIONS                                                                                                                                                             .

• Manages and coordinates the activities of office and clinic personnel.

• Approves time and attendance documents.

• Oversees recommendations for hires, transfers, promotions, and terminations, and trains and evaluates all positions for the practice.

• Maintains and adjusts job descriptions for department staff.

• Sets goals and objectives for support staff and evaluates their performance.

• Trains or facilitates the training of personnel within the assigned division(s).

• Participates in customer service and leadership training.  

• Attends University meetings regarding UCare, Epic implementation, HIPAA compliance, and third-party payor contracts.

• Develops and implements an inventory control system for supplies and materials required by the practice.

• Oversees employee, patient, and physician relations and problem resolution as it occurs in the offices.

• Ensures compliance with University policies and procedures.

• Establishes and continuously assesses the effectiveness of the internal controls within the unit and compliance with University policies and procedures.

• Ensures employees are trained on controls within the function and on University policy and procedures.

This list of duties and responsibilities is not intended to be all-inclusive and may be expanded to include other duties or responsibilities as necessary.

CORE QUALIFICATIONS                                                                                                                                                            .

• Bachelor’s degree in relevant field

• Minimum 5 years of relevant experience

DEPARTMENT ADDENDUM

Department Specific Functions

The role requires independent judgment and discretion concerning priorities of multidisciplinary service.   The Sr. Practice Manager will work with executive leadership, Division Chiefs and physicians in identifying issues relating to access that create barriers to patient flow/patient experience. The Sr. Practice Manager also interfaces with external entities such as third-party payers, international services, regulatory agencies, other health care institutions, vendors, patients and families.

• Plans, organizes clinic templates to accommodate daily expected volumes; works with clinic leaders in monitoring patient flow and communicates any issues to satellite leaders relative to patient access/patient experience.

• Timely resolution to clinic changes requests, ensuring the least number of patients are affected, monitoring compliance of make-up clinics when clinic closures are