Associate Product Manager, Process Engineering

Hi, we're Oscar. We're hiring an Associate Product Manager, Process Engineering to join our Product team.

Oscar is the first health insurance company built around a full stack technology platform and a focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

As an Associate Product Manager on the Process Engineering team, you will work closely with a cross functional team of other PMs, Developers, and Business Stakeholders to solve impactful, important, and interesting business problems related to internal processes that support Members, Providers, Claim Operations, Virtual Care Operations, and more. You’ll own delivering fully custom developed solutions within our Business Process Management software platform. This includes building core systems from conception and ideation, through design and development, into deployment, and onto continued maintenance. You’ll be responsible for gathering and defining the products’ requirements, determining which features are feasible, and validating the final product with internal end-users including other Oscar engineers, data scientists, operations specialists, financial teams, and others across the organization. You’ll also be responsible for defining and developing a product roadmap and measuring the impact of your product to further iterate on Oscar’s ability to operate an efficient health insurance company. 

You will report to a Group Product Manager. This is a remote / work-from-home role. You must reside in one of the following states: Arizona, California, Connecticut, Florida, Georgia, Illinois, Maryland, Massachusetts, Michigan, New Jersey, New Mexico, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Utah, Virginia, Washington, or Washington, D.C. Note, this list of states is subject to change. #LI-Remote

The base pay for this role is: $120,000 - $157,500 per year. You are also eligible for employee benefits, company equity grants and annual performance bonuses.

Responsibilities

• Strategy Development: Identify and prioritize the most critical needs of the organization that should be addressed through solutions designed within our BPM software.
• Design and Deliver Mission-Critical Software: Help support the business in their day-to-day work by identifying key ways to optimize their time through product enhancements and/or automation.
• Provide Context: Consistently provide clear and well written context, in the form of Product Requirements Documents (PRDs) and agile stories, on what is being built and why it’s being built. Dive deep on the problem that is being solved to help guide the solution design work within the business, infrastructure, and process engineering teams.
• Process Development: Engineer and implement consistent organizational processes, high tech standards, and clear engagement models across many business teams in which you support.
• Business Collaboration: Collaborate with business teams across the organization such as our Network Contracting, Clinical Review, Legal & Compliance, Insurance Operations, Concierge (customer service), Care Management, Sales, Marketing and more to distill their requirements into thoughtful solutions, prioritizing them appropriately.
• Tech Collaboration: Work jointly with other Product Managers, Project & Program Managers, and Technical Leads, across various engineering teams. Engage with Engineers, IT, Insurance & Service Operations, Security, and data teams to solve problems.
• Customer Focus: Develop a deep understanding of customer/user needs, facilitate communication such that users understand their relative priority and what they can expect from the Process Engineering team at Oscar. 

Qualifications

• You are experienced. You have worked directly with engineers in product management, project management, or program management roles for 2+ years.
• You can think creatively about how to get the information you need to prove or disprove your hypothesis using data (hard data skills like SQL preferred).
• You are adept at communication, and you excel at coordinating work with multiple people in a host of different roles and parts of the organization.
• Ability to distinguish opinion from fact with a data-driven approach.
• Stakeholder and project management experience including the ability to manage projects, deadlines, and handle prioritization with competing pressures using Scrum or other Agile methodologies.
  
• Broad understanding of the Software Development Lifecycle (SDLC) from ideation through sunset.
• Ability to work independently to meet clear objectives.
• Ability to motivate teams that do not report directly to you.