Senior Backend Engineer - CRM for Global E-commerce Commercial Platform

Responsibilities

Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok and Helo as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content.

Why Join Us
Creation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible.
Together, we inspire creativity and enrich life - a mission we aim towards achieving every day.
To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve.
Join us.

About
The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated. With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users. We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

About the team
The mission of the international e-commerce CRM platform is to create a rich and high-quality e-commerce platform ecosystem through productized platform capabilities. It builds a reliable, flexible, and intelligent CRM operation platform for account managers of various countries and industries, providing large-scale operation, one-stop operation solutions, and intelligent tools, thereby improving the efficiency of e-commerce operations, and is also responsible for the business goals of customer growth.

Responsibilities
- Based on business scenarios and product requirements, design solutions reasonably using the functions and open capabilities of the CRM platform;
Integrate CRM upstream and downstream systems, identify integration and architecture pain points, and design the best solution based on business and system best practices;
- Monitor and analyze product data, establish and observe indicators such as coverage, usage rate, ease of use, and satisfaction of each module, discover, analyze, and improve product usage pain points, and promote the continuous improvement of CRM platform functions and enhance user experience;
- Collaborate with production research and cooperation departments to conduct in-depth exploration of business departments in business analysis and diagnosis scenarios, carry out thematic analysis, provide decision-making and business support for product iteration, and explore optimization factors to continuously improve the "intelligence" of CRM products.
- Based on project requirements, propose technical solutions and ensure the successful implementation of solutions; in the project implementation, be able to formulate a project schedule according to the implementation documents and execute it; maintain communication with partners, internal and external customers.

Qualifications

Minimum Qualifications:
- Excellent business understanding ability, able to reasonably abstract and split business logic, form and implement solutions.
- Proficient in at least one mainstream programming language, framework and related ecosystem for server-side (such as C/C++/PHP/Java/Golang, etc.)

Preferred Qualifications:
- Possessing good communication, collaboration, problem-solving and analytical skills, able to communicate and collaborate across multiple departments and teams to solve complex problems;
- Sensitive to data, possess good logical thinking and data analysis skills, and be good at using data analysis to improve business;
- Experience with Salesforce/Dynamic365/hubspot/Klaviyo is preferred; experience with sales enablement/internal efficiency products is preferred.

ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passio