Senior Director, Insurance Operations

Community Health Systems is one of the nation’s leading healthcare providers. Developing and operating healthcare delivery systems in 39 distinct markets across 15 states, CHS is committed to helping people get well and live healthier. CHS operates 69 acute-care hospitals and more than 1,000 other sites of care, including physician practices, urgent care centers, freestanding emergency departments, occupational medicine clinics, imaging centers, cancer centers and ambulatory surgery centers.

Essential Duties and Responsibilities:

• Provider leadership and oversight to CHS’s workers compensation and Texas non-subscribers programs. Collaborate with Risk Management professionals, brokers and other stakeholders to reduce loss costs and create value for the organization and our affiliated hospitals.
• Identify, assess and lead vendors associated with workers compensation and other lines of insurance. Reinforce our culture of partnership and accountability with our vendors. Assess vendor performance, create KPI reports, provide timely feedback and identify areas or process improvement.
• Work with hospital risk managers to collect data related to physician coverage. Work with actuaries, analysts and other stakeholders to facilitate the underwriting process for employed physicians.
• Provide leadership and oversight to CHS’s Property, Cyber, D&O, Auto and other miscellaneous lines of coverage. Assess programs strategically, identify areas of improvement and oversee execution of strategic and process improvement plans.
• Work with Risk Management Department leadership to develop or enhance Key Performance Indicator reports in order to assess department performance and inform future strategic initiatives.
• Assist risk leadership team with Data Analytics, Budgeting, Project Management and Systems Management.
• Collaborate with other leaders in the Risk Management Department to assist with insurance renewals by completing required applications and data submissions. Develop strategic relationships and partnerships with brokers, insurers and other stakeholders in order to optimize the renewal process.
• Assist with Malpractice budgeting functions including premium allocations for captive insurance program and excess malpractice insurance.
• Edit and maintain the Insurance Coverage Guide to assure information is current and accurate. Communicate coverage details as needed to internal and external stakeholders.

Qualifications:

• Required Education: Bachelor’s degree
• Preferred Education: Masters, Juris Doctorate or other advanced degree.
• Required Experience: 10+ years of experience in hospital or corporate insurance operations.
• Preferred Experience: 10+ years of experience in insurance operations in the hospital risk management setting.
• Required License/Registration/Certification: Appropriate Insurance Certifications
• Preferred License/Registration/Certification: CPCU, P&C brokerage license or other related certifications.
• Computer Skills Required: Microsoft Office and G-Suite. Competency in Excel and Sheets.

Physical Demands:
In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

• The Employee is required to read, review, prepare and analyze written data and figures, using a PC or similar, and should possess visual acuity.
• The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.
• The Employee is not substantially exposed to adverse environmental conditions and; therefore, job functions are typically performed under conditions such as those found within general office or administrative work.