Platform Operations Associate

Mochi Health’s mission is to be the discovery layer of healthcare. We are building a platform that makes it easier for patients to find the right providers, access the right medications, and take control of their health with transparency and trust.

Over the past few years, we have experienced rapid growth by combining operational excellence, clinical expertise, and innovative technology to deliver care that is more human, intuitive, and effective. From pharmacy pricing transparency and personalized medication management, to long-term medical record access and community-based chronic illness support, Mochi is creating a new model of care that empowers patients, providers, and pharmacies alike.

We believe the future of healthcare is personal, and we are building the technology to power it. At Mochi Health, you will join a team that values inclusivity, collaboration, and bold thinking, and you will have the opportunity to do the most meaningful work of your career.

$100,000 - $120,000
Full-time / Onsite (5 days/week)

About The Role

Mochi is looking for a Platform Operations Associate to run a critical piece that powers our platform as we scale. You’ll be insuring that our internal operations team runs and scale efficiently and have the tools and processes to deliver exceptional care.

This role sits at the intersection of healthcare operations and platform growth. You'll work with a team of operation specialist, while also driving strategic projects that eliminate bottlenecks before they slow us down.

What You’ll Do

• Drive strategic projects. Collaborate cross-functionally on projects that improve how Mochi operates - from researching new tools to automating workflows that creates operational efficiency

• Own the operational playbook. Create and maintain SOPs that actually get used. Own our internal knowledge base. Make complex processes simple enough that anyone can follow them.

• Internal knowledge base ownership. Maintain and build a searchable resource for team members on platform operations, common issues, and resolutions

Who You Are

• 1-3 years in operations or consulting. You've seen what good operations looks like and know how to build it.

• Comfortable working full-time, in-office in our downtown San Francisco office.

• Naturally process-oriented and obsessed with efficiency. You see inefficiencies every day and can’t help but fix it.

• Have high ownership mentality. You stay extremely detailed orientated and ensure things gets done right.

• Exceptional written and verbal communicator. You communicate with clarity and confidence.

• Are relentlessly curious. You love to ask questions and learning fast. You are not afraid to continuously figure new things throughout your time at Mochi.

Nice To Have

• Healthcare operations experience. You've worked with EHRs, dealt with insurance claims, or managed revenue cycle.

Life at Mochi 

At Mochi, we believe your best work happens when you feel your best—so we’ve designed an environment that fuels your creativity, supports your growth, and makes every day exciting.

🥗 Daily Meals and Espresso Bar - Breakfast, lunch, and dinner every weekday. Our on-site barista keeps the espresso and matcha flowing all day

💰 Pre-Tax Commuter Perks - Save on transit and parking through pre-tax commuter benefits

💸 Top-of-Market Compensation - We offer competitive salaries along with generous equity packages so you can share in the success you help create

💣 Profitable and Rapid Growth - We’re scaling fast, with financial discipline and long-term vision. No VC constraints, just sustainable momentum and smart decisions

🚀 High-Impact Work - Help shape the future of digital healthcare. Your work here directly improves lives and scales nationwide

👩‍💻 World-Class Team - Collaborate with teammates from Tesla, SpaceX, Citadel, Harvard, IIT, and more. We value excellence, humility, and empathy in equal measure

✨ Comprehensive Benefits - 401(k) with match, generous time off, life insurance, and high-quality medical, dental, and vision plans

💊 Mochi Health Membership – We cover your monthly subscription fee so you can experience the same care as our patients (medications not included)

🌴 Time to Recharge – Enjoy unlimited PTO, generous company holidays, and true flexibility. We trust you to take