Fraud Risk Officer (VP/Hybrid)

Please see "Additional Job Requirements" for concise information:

The Fraud Risk Officer is a strategic professional who stays abreast of developments within own field and contributes to directional strategy by considering their application in own job and the business. Recognized technical authority for an area within the business. Requires basic commercial awareness. There are typically multiple people within the business that provide the same level of subject matter expertise. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Significant impact on the area through complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family.

Responsibilities:

• Act as a liaison between security operations, fraud teams, core operations, and risk partners in First and Second Line.
• Develop and implement strategies to improve the recovery of fraud losses and enhance visibility into available recovery channels.
• Track and analyze recovery trends, ensuring timely and accurate recovery efforts.
• Track and assist in recovery processes regarding ATO / Third Party account issues that may have a fraud block on the accounts.
• Collaborate with the assigned project manager to support the establishment of an enhanced recovery and error-tracking process of fraud and operational losses.
• Take ownership of the process once implemented, continuously refining and monitoring for effectiveness.
• Identify patterns of processing risk including system issues, fraud agent errors, root causes, and key areas for operational improvement.
• Develop and execute effective root cause and lessons learned strategies that drive continuous improvement in the bank’s oversight and execution fraud risk management.
• Partner closely with Fraud Operations and Core Operations to support corrective actions and training as needed.
• Support fraud-related governance activities including documentation, operational risk assessments, and control framework activities.
• Contribute to the creation of materials such as internal presentations, executive summaries, and fraud impact assessments.
• Prepare and maintain regular reports to monitor daily recovery activity, agent error trends, and overall operational health.
• Ensure metrics are aligned with strategic goals and support proactive issue identification.
• Provide actionable insights and recommendations to leadership and partner teams based on data and process observations.
• Ensure recovery and claims processes comply with regulatory standards and internal policy requirements.
• Support audit and review readiness by maintaining thorough documentation and process transparency

Qualifications:

• 5+ Years of fraud risk experience in the banking/financial industry is preferred
• Strong analytical skills; Familiar with database environment
• Computer literacy with MS Office software products
• Excellent organization skills and proven ability to drive multiple projects, initiatives and manage issues while simultaneously caring for BAU responsibilities.  
• Strong verbal and written communication skills with the ability to adjust communication styles to effectively communicate with internal and external individuals at all levels
• Excellent problem solving, conflict resolution and change management skills
• Flexible and innovative in approaching and resolving issues
• Self-motivated, with ability to actively lead and implement ideas effectively in a collaborative and cross-functional working environment
• Excellent interpersonal skills, including verbal, written and presentation communication skills
• Must be able to effectively communicate policy issues, updates, and key initiatives to different levels of management personnel
• Familiarity with fraud lifecycle; prevention, detection, recovery

Education:

• Bachelor’s/University degree or equivalent experience.

ADDITIONAL JOB DESCRIPTION:

The Operational Risk Officer is responsible for supporting Fraud Prevention solutions for Branded Cards, Retail Services, and Retail Bank, specially focused on authentication. The team plays a supporting role for the Fraud cards prevention unit and provides subject matter and industry expertise, representing the overall Fraud Prevention unit, with a focus on our internal and external solutions. The role requires the ability to adapt to the constant shifting of trends, complexity of integration points and landscape of