Senior Associate, KYC Specialist

Senior Associate, KYC Specialist

Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Charlotte, NC, Plano, TX or Richmond, VA.

Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank. This team’s scope is horizontal across the bank, and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. All our associates are on the frontline, delivering on our commitment to provide a beautiful client experience. We are growing and looking for great customer focused advocates to join the team.  We are currently searching for a KYC Specialist.

The Commercial Know your Customer (KYC) Fulfillment team is responsible for ensuring that the Commercial Bank meets Anti-Money Laundering (AML) rules as dictated by regulations. Associates will have knowledge of AML and KYC programs, regulations, standards and compliance requirements and apply them to new and existing clients. They will interact with new and existing clients to obtain, analyze and interpret documents based on corporate/legal formation documentation and structures in order to extract relevant customer information. In addition, associates will research, consult with compliance and bankers, escalate, address unresolved issues and manage information in the system of record. Associates will also interact with the Quality Control team on findings and improvements. 

We are seeking an individual who has strong attention to detail, keen problem-solving skills, and communicates effectively with both external and internal customers. In addition, this person should be eager to understand Commercial Banking and AML requirements. The candidate should have the ability to engage in interactive dialogue with customers through active listening.  He/she approaches problems logically and with good judgment to ensure the appropriate outcome. The individual can make appropriate decisions on behalf of regulations and the customer. The ideal candidate will also be open to change, share ideas with the team and leaders, listen to ideas from teammates, and assure processes and procedures are accurate.  

Responsibilities and Ideal Candidate:

•  Determine KYC requirements for clients based on type of structure and relationship

• Verify Customer Information Program (CIP) data for clients from documents and additional research

• Engage bankers and clients to obtain required KYC information

• Partner with compliance on escalations and red flags

• Enter and maintain required CDD data elements in system

• Address and resolve findings and errors identified during quality review process

• Review and complete EDD requests from AML team within required timeframe

• Review and complete Customer Information refresh requests from AML team

• Follow policies and procedures to assure consistent adherence to requirements

• Identify process improvements

• Share best practices with teammates across locations

• Cross-train on various lines of business to flex in cases of high volume or tight timelines and to back up teammates

• Work in a team environment across locations

• Manage and assist with small projects

• Multi-task and reprioritize requests as needed

• Experience working with offshore venders 

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that is not supplied via cellular data or hotspot 

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP) 

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

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