Senior Manager, Professional Services

BE PART OF BUILDING THE FUTURE.

What do NASA and emerging space companies have in common with COVID vaccine R&D teams or with Roblox and the Metaverse? 

The answer is data, -- all fast moving, fast growing industries rely on data for a competitive edge in their industries. And the most advanced companies are realizing the full data advantage by partnering with Pure Storage. Pure’s vision is to redefine the storage experience and empower innovators by simplifying how people consume and interact with data. With 11,000+ customers including 58% of the Fortune 500, we’ve only scratched the surface of our ambitions. 

Pure is blazing trails and setting records:

• For ten straight years, Gartner has named Pure a leader in the Magic Quadrant 
• Our customer-first culture and unwavering commitment to innovation have earned us a certified Net Promoter Score in the top 1% of B2B companies globally
• Industry analysts and press applaud Pure’s leadership across these dimensions
• And, our 5,000+ employees are emboldened to make Pure a faster, stronger, smarter company as we go

If you, like us, say “bring it on” to exciting challenges that change the world, we have endless opportunities where you can make your mark.

SHOULD YOU ACCEPT THIS CHALLENGE...

The Senior Manager of Americas for our Service Account Management team in Professional Services Delivery is responsible for managing the team that delivers Business Critical Services (BCS) for Pure’s top accounts, in partnership with peers across the Americas regions.  Your mission will be to execute the PS strategy and enable Pure’s growth by delivering high-value data management solutions that drive our customer’s business outcomes.  You will do this by collaborating with the PS Director to set goals, define objectives and execute on deliverables while ensuring that customer satisfaction and financial targets are consistently met.

You will partner with customers, Customer Experience, Sales, Systems Engineering and Product teams to develop highly-scalable, resilient data management solutions that deliver the outcomes defined by our customers. You love thinking strategically about business problems, products, and technical challenges and thrive on connecting technology with measurable business value for customers.  You will implement and manage a customer lifecycle model through premium service delivery methodologies and motions to proactively drive customer engagement and value realization.

WHAT YOU WILL BE DOING

• Execute the strategy to scale the Americas BCS team for Pure’s top accounts in partnership with peers and Director-level leaders across PS and CX, aligning to Pure’s corporate goals and objectives.
• Scale a team to meet the needs of our customers and to support the growth of Pure, focused on a customer experience aligned to Enterprise industry best practices.
• Be a trusted advisor to customers, partners, your team, and all cross-functional partners within Pure.
• Drive and optimize team performance, engagement and productivity by empowering and developing each individual in it.
• Maximize customer outcomes with consistent, high-quality delivery of BCS offerings and motions across the portfolio.
• Forecast the demand for services in accordance with our supply of internal resources in order to inform a strategic roadmap or pivots.
• Provide subject matter expertise in collaboration with the Portfolio team for new service offerings and motions to meet the needs of our customers while enabling for future scaling.
• Attract and retain high-quality talent to meet current demands and cover future capabilities required to stay competitive.

WHAT YOU’LL NEED TO BRING TO THIS ROLE

• Strong leadership capabilities and experience in Professional Services with a demonstrated track record in maintaining, growing, and expanding a high-quality organization, in partnership with peer leaders across PS and CX.
• Familiarity of the services sales process and standard business acumen to drive profitable growth on a deal-by-deal basis in collaboration with services sales.
• Extensive experience in developing and leading teams, achieving Americas-wide goals with peer leaders for services-focused teams.
• Knowledgeable of the data storage industry and how to leverage this to hold team expectations on delivering an excellent customer experience for premium services.
• Working knowledge of customer expectations for Enterprise accounts.
• Experience in some or all of the technology pillars that enable customers to leverage Pure’s Modern Data Experience - Da