Student Worker - Special Education Assistive Technology (SEAT) Center

Title: Student Worker - Special Education Assistive Technology (SEAT) Center
Employee Classification: Student Help Regular
Division Name: Academic Affairs
Department: Special Education

Job Summary

Job Summary
• Primary responsibility is to support the operation and maintenance of technology assets at the SEAT Center
• Be present and visible in the SEAT Center and provide technical assistance to users
• Respond to technology-related inquiries from staff, faculty, and students; assist with hardware/software incidents and requests
• Learn the operations and functionalities of commonly used assistive software and hardware at the SEAT Center
• Follow established help operating procedures; accurately log all questions with contacts using the help monitoring systems
• Assist with managing migrating the technology inventory to a new, more manageable system, and maintain this system once in place
• Attend all relevant training sessions to stay updated with the latest technology used at the SEAT Center
• Gain a comprehensive understanding of the University's technology policies, services, and SEAT Center's staff
• Escalate requests to the appropriate SEAT Center or university technology support staff as necessary
• Support Center Coordinator and SED faculty with integrating assistive and other technology into course curriculum including set up and take down of labs
• Maintain orderliness and professionalism in the SEAT Center
• Undertake any other duties as assigned by the Center's Administrators or other technology support staff including research projects, as appropriate

Additional Information

Student employees are eligible to participate in the University’s 403(b) Plan.  More information can be found here.

Pay Rate

$15/hour

Required Qualifications

• Pleasant demeanor and willingness to assist; good interpersonal skills and the ability to work well in a team
• Ability to provide technical support either remotely or in person professionally; previous customer service experience is a plus
• Strong problem-solving skills; able to visualize a problem or situation and devise innovative solutions
• Ability to handle varying flow of traffic; remain productive during slow times, multitask effectively during busy times, and maintain patience and professionalism during stressful situations
• Creativity and an out-of-the-box thinking approach to problem-solving
• Ability to work responsibly with or without direct supervision
• Working knowledge of common operating systems (Windows 10, macOS, and iOS)
• Strong organizational skills
• LBS, LVB, or DHH major, or other disability or education related field

Preferred Qualifications

• Previous experience in a leadership/mentor role
• Experience or interest in assistive technology devices and software
• Completed SED 207 with a B or higher

Work Hours

5 hours per week

Functional Expectations

Must be able to complete the following with or without a reasonable accommodation:
-Effectively communicate on a daily basis.

Proposed Starting Date

August 16, 2026

Required Applicant Documents

Resume

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on "Apply"

Important Information for Applicants

This position is subject to a criminal background investigation and if applicable, an employment history review, based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

In addition, all appointments are contingent upon proof of eligibility for employment at Illinois State University to perform the required duties described above on your scheduled start date. The Immigration and Control Act of 1986, Public Law 99-603, requires all new employees to file an I-9 in person and no later than three days from the beginning of employment. This may be accomplished within the department or through Human Resources. A list of the types of documentation you will be expected to provide is available at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents. Failure to comply with this law will result in cancellation of your appointment.

Illinois State University, as your employer, is required by federal law to ensure proper tax withholdin