Operations Supervisor

Job Details

Level: ExperiencedJob Location: DC - Beltsville, MD 20705Position Type: Full TimeEducation Level: High SchoolSalary Range: $27.00 - $29.00 HourlyTravel Percentage: NoneJob Shift: GraveyardJob Category: General Labor

The position is responsible for supporting the mission of the branch to ensure client satisfaction. Accountabilities include, but not limited to, direct support of the Operations Manager; coordinate operational resources daily to ensure service delivery meets and exceeds the client’s expectations; ensuring individual tasks are aligned with the team’s strategic goals; provide feedback and solutions by monitoring daily activities of the operations team. Develops skills and knowledge of all restoration and maintenance services provided; collaborates and communicates with the operations team; provides direct supervision of operational activities at night; and recommends adjusts to delivery and frequency of services to be an asset to the client.

 

ACCOUNTABILITIES AND RESPONSIBILITIES

• Manage national accounts; field calls and request; serve as liaison between company, clients and subcontractors
• Fosters a consistent flow of communication with clients, technicians, and management
• Ensures all work is completed per work order instructions and ensures work orders are then completed with all proper time and notes captured
• Ensures all scheduled jobs come in at budgeted scheduled hours or better
• Maintains the ability to take pro-active and creative approaches in resolving any challenges
• Understand/accurately perform all cleaning (restorative/maintenance) methods for carpet, furniture and wall panels, to include, upholstery, fabric, and leather
• Understand and accurately perform cleaning (restorative and maintenance) methods for hard surfaces including but not limited to ceramic, porcelain and stone Understand and accurately perform water damage restoration
• Complete work order paperwork after each job and notify supervisor of any special circumstances including photo narratives as appropriate
• Responsible for maintaining a safe work area including the use of caution signs and barriers
• Responsible for care and cleanliness of cleaning equipment and vehicles
• Report to work on time and in proper uniform
• Pursue obtaining IICRC certifications in commercial carpet, upholstery, water restoration and ceramic tile
• Follow rules, policies, regulations as outlined in company handbook
• Must be able to fulfill essential job function in a consistent state of alertness and safe manner
• Physical demands; while performing the duties of this job, you will be required to stand and walk, frequently required to use hands to fingers, handle, or feel and reach with hands and arms, occasionally required to sit, climb or balance and stoop, kneel, crouch or crawl, frequently lift and or up to 50 pounds.
• Communicate issues, concerns and questions to supervisor

 

EXPECTED RESULTS

• Effectively manage national accounts and efficient coordinate resources to address client needs
• Effectively accomplish assigned work orders and efficient coordinate resources to address needs
• Timely and effective response to team needs
• Ensure consistent, accurate communication and alignment of efforts within the team
• Obtain IICRC Carpet, Upholstery, Water Restoration and Hard Floors Certifications
• Adherence to all policies and procedures

Qualifications

EDUCATIONAL REQUIREMENTS

• High School Diploma required
• IICRC Certifications desired but not mandatory

EXPERIENCE REQUIREMENTS

• 1 year experience and or training desired but not mandatory
• Demonstrated ability to work as a team
• Demonstrated ability to learn and utilize new skills
• Proficient skills in Microsoft Office suite desired; photo taking skills a plus
• Professional personal presentation
• High level of interpersonal skills to handle sensitive and confidential situations required
• Valid driver license required
• Ability to handle changing priorities and achieve desired objectives required
• Ability to communicate verbally and in writing to all levels of the company and clients
• Ability to maintain poise, tact and diplomacy required
• Ability to adjust scheduled to meet business needs