Warehouse Manager

The Warehouse Manager leads the day-to-day activities in either the Inbound or Outbound operations and is responsible for running an effective and profitable function. 

Operations Management

• Manages the inbound/outbound operations, logistics and order fulfillment for an individual facility.  
• Ensures operational efficiency and adherence to company operational standards.
• Execute operational processes and SOPs to achieve key warehouse metrics. 
• Alert Operations or General Manager to areas of opportunities and to resolve operational problems or deficiencies. 
• Use existing technology to maximize operational efficiency and productivity. 
• Ensure staff adhere to operational excellence initiatives.
• Ensure the facility operates in compliance with all relevant laws, regulations, and industry standards.
• Generate regular reports on departmental performance, trends, and key metrics to share with management and clients.

Client Relationship Management

• Serve as back up to Operations Manager as key contact for partners when addressing operational concerns.
• Collaborate with managers and key departments to understand operational requirements. 
• Role models partner satisfaction to all staff.

Financial Management

• In partnership with the General Manager, meet financial targets (key metrics and benchmarks distribution & labor costs, meeting daily required percentage on billing against labor)
• Adhere to facility budget and control expenses to achieve profitability.
• Understand and use financial and operational reports to make informed decisions.
• Adheres to staffing levels to meet operational needs while balanced with labor efficiencies.

Staff Management and Development

• Interview, train, develop and retain a high-performing team of warehouse and logistics professionals.
• Provides performance feedback and coaching.
• Ensure supervisors complete the company’s monthly EFR discussions with eligible staff.
• Role model company’s How We Work Together Principles. 
• Foster a culture of safety, teamwork, and continuous improvement; and implement safety protocols to maintain a safe working environment.
• Partner with Operations Leaders and Human Resources to create an engaged, safe, and high performing team.

Requirements

• Associate’s degree in related fields (e.g., Business Administration; Logistics Management) or equivalent and relevant operational experience.
• Demonstrated leader with 3 years+ progressive management experience in a 3PL environment.
• Experience in a fast pace, high volume unit pick fulfillment DC environment.
• Ability to operate in a high-volume environment during extremely busy peaks season while executing multiple projects simultaneously. 
• Good math proficiency and ability to understand financial reports. 
• Ability to drive a high performing team to achieve key metrics and communicate expectations and directions.
• Knowledge of Warehouse Management Systems is desirable.
• Knowledge of Microsoft Suite or GSuite business platform tools is a plus.
• Bilingual Spanish language is preferable.
• Regularly lift and/or move objects 10-50 lbs.; occasionally, with team support, lift and/or move objects greater than 30 lbs.

• Aligned with Bergen’s How We Work Together Principles including: Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, Having Trust in others, Having Passion for our work and clients, having good Communication skills, and Having high Accountability for oneself and others.