Sr. Manager, Physical Wellbeing

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Manager of Physical Wellbeing is responsible for strategic vendor management and oversight for a comprehensive suite of health care programs and clinical solutions offered by Comcast NBCUniversal. Supports annual vendor renewal activities and employee contribution/budget setting for Comcast’s U.S. health care program offerings. Monitors ongoing plan performance and broader competitive market landscape to identify future program opportunities and best practices to improve the health and wellbeing of employees delivered through an exceptional member experience.

Works cross functionally across Comcast Global Benefits strategic wellbeing pillars (physical, emotional and financial) to ensure alignment with Comcast’s HR Operating Model and employee journeys. Effectively liaises with outside organizations, including consultants, benefit vendors, and legal counsel.

Job Description

Core Responsibilities

• Leads key health care vendor relationships and manages day-to-day operational activities including contracting, service delivery, employee experience and performance management.
• Leads annual renewal activities and negotiations for self-funded and fully insured vendors to ensure market-competitive financial terms and services.
• Regularly reviews health care program utilization and claims experience to monitor plan financial performance and identify emerging cost drivers and trends.
• Provides plan design recommendations to leadership based on understanding of plan performance and market benchmarks/best practices.
  • Includes comprehensive analysis of plan financial/member impact and business case development.
• Supports multi-year forecasting of self-funded and fully insured health care program costs in alignment with Comcast’s Long Range Planning process.
• Supports annual budget and contribution setting analysis.
• Assists in the development and analysis of vendor Requests for Proposal (RFPs), as needed.
• Develops close working relationships with key HR, labor relations and business stakeholders to proactively ensures that benefit offerings align with business needs.
• Works closely with the Global Benefits Integration and Enablement and HR Technology Service and Solutions teams as the subject matter expert to support annual enrollment processes, streamline operations, and implement new product offerings.
• Facilitates resolution of member escalations in partnership with HR Service Delivery.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

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