We anticipate the application window for this opening will close on - 25 Nov 2025

 

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require up to 25% of travel to enhance collaboration and ensure successful completion of projects.

In this exciting role as a Technical Service Specialist, you will have responsibility to provide technical services for Medtronic’s multi-product ablation business. The right candidate will possess a mix of technical, leadership, and project management skills in the support of service and repair strategies for our CAS capital equipment portfolio. The candidate must be driven to succeed and willing to invest the time necessary to assist in the development of a world class service organization where service is a competitive advantage in our CAS business.

CAS

Cardiac Ablation Solutions (CAS) provides a broad suite of electrophysiology solutions intended to disrupt and lead the market in cardiac mapping and ablation technologies for arrhythmia management. These clinical and economical solutions will enable clinicians to treat patients with safer, faster, easier and with more predictable procedure times and outcomes.

Responsibilities may include the following and other duties may be assigned

• Respond to customer and field personnel technical inquiries to the CAS contact center accurately and efficiently, by phone and email, during standard business hours and outside business hours (on-call) on a rotational basis. 

• Maintain and submit technical records and documentation as per regulatory requirements.

• Provide process, documentation, tools, equipment, and materials to the global field service organization to allow them to accomplish their work effectively and efficiently.

• Assist in the update or create procedures, quality documents, service manuals, or other documentation required for field and technical services teams.

• Support projects aimed at increasing customer uptime and service effectiveness including communication with Medtronic field service and depots worldwide that service CAS capital equipment.

• Provide input to the organization on key projects focused on quality improvements, system updates and next generation equipment.

• Support training to internal field service, technical service, sales and clinical personnel.

• Work with the global field organization to support service activities in existing markets and expansion into new markets.

• Manage and priorities service-related issues and escalations from the global field service team.

• Researches, plans, designs, verifies, validates and develops mechanical and/or electromechanical products and systems, such as metals, instruments, controls, plastics, robots, engines, machines and mechanical, resonance, hydraulic or heat transfer systems for production, transmission, measurement, and use of energy.

• Recommends various technology options or approaches for system, processes, facility or program improvements in terms of safety, performance, efficiency or costs.

• May be responsible for the transfer from R&D to manufacturing.

Must Have: Minimum Requirements

To be considered for this role, please ensure the minimum requirements are evident on your resume.

• Bachelors degree with 2+ years of relevant experience or Advanced degree with 0 years experience.

Nice to Have: (Preferred Qualifications)

• At least one year of Degree-related industry experience

• Bachelors of Engineering degree (Mechanical, Electrical, Software or Bio-Medical)

• Personal productivity and self-discipline to accomplish multiple tasks simultaneously, while meeting critical project timelines.

• Knowledge of Medical device use and/or design

• Knowledge of hospital and/or capital equipment network connectivity

• Experience with electro-mechanical equipment

• Strong problem solving and analytical skills; advanced skills in MS Excel and MS Access

• The position requires interaction with personnel across different countries. As such, multi lingual ability (German and/or Spanish preferred) with an understanding / appreciation of other cultures is preferred