About the Role:

Grade Level (for internal use):

About the Role:

The Team:

The Wall Street Offices (WSO) Product Support team is responsible for assisting technical and business professionals with the IHS Markit WSO product suite. This includes participating in product testing, product documentation, and providing valuable client feedback to the product teams.

Responsibilities and Impact:

This role gives you the understanding of Loan syndicate market and how this works in the financial market and this role offers so much to learn in terms of technical / operational aspects of the WSO Product suite.

S&P Global has an opening for a new member of the WSO Product Support team in Noida. This role requires daily interaction with clients, assisting with usability questions, troubleshooting, and providing installation and configuration assistance for the IHS Markit WSO product suite. The ideal candidate should possess excellent customer service skills, financial knowledge, and have advanced PC skills.

Daily activities will include the following:

• Responding to client inquiries via phone and e-mail
• Solving challenging client issues relating to the use of WSO software
• Working with various internal teams and individuals
• Assisting with product upgrades, testing, and documentation

Compensation/Benefits Information: (This section is only applicable to US candidates)

S&P Global states that the anticipated base salary range for this position is $51,289.00 to $ 91,872.25. Final base salary for this role will be based on the individual’s geographic location, as well as experience level, skill set, training, licenses and certifications.

In addition to base compensation, this role is eligible for an annual incentive plan.

This role is eligible to receive additional S&P Global benefits. For more information on the benefits we provide to our employees, please click here.

What We’re Looking For:

Basic Required Qualifications:

• Finance education or experience (BA or BS in Accounting/Economics/Finance or Business preferred)
• Strong PC Skills
• Operating system knowledge (installation, configuration, troubleshooting)
• Strong Microsoft Excel skills
• Strong written and verbal communication skills
• Customer service or help desk experience
• Candidate should be willing to work in flexible shifts (APAC / EMEA / US Shifts)

Additional Preferred Qualifications:

• Networking knowledge
• Syndicated Loan Market knowledge
• Wall Street Office Application experience (WSO Admin, Reporting, Agent, DIU, etc.)
• Strong math skills
• SQL query writing exposure
• SQL server / database exposure
• Bank Loan or Financial Investment knowledge

Right to Work Requirements:

This role is limited to persons with indefinite right to work in the United States.

Return to Work:

Have you taken time out for caring responsibilities and are now looking to return to work? As part of our Return to Work initiative, Restart, we are encouraging enthusiastic and talented returners to apply, and will actively support your return to the workplace.

About S&P Global Market Intelligence

At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction.

For more information, visit www.spglobal.com/marketintelligence.

What’s In It For You?

Our Purpose:

Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more