Technical Project Manager

Company Description

Ashburn Consulting, a Small Business based in the Washington, DC metropolitan area, specializes in providing network and network security solutions in complex environments to a select set of government and business clients. The company, an established leader in its field, is composed of an elite team of engineers and business consultants, each of whom is recognized —and highly regarded—within the network and security communities.

Job Description

We are seeking a PMP certified Project Manager to manage its customer service modernization program that is comprised of two projects with schedules that will overlap to enable testing, training, and deployment to occur concurrently. 

One project will replace the SAP Customer Interaction Center with a contemporary customer engagement/customer relationship management solution.  The other project will replace the contact center platform.  The selected products must integrate with each other and with Fairfax Water’s existing SAP S/4HANA solution.  Each project will be supported by project teams comprised of third-party consultants and subject matter experts.

Responsibilities:

•             Manage all aspects of projects throughout the project lifecycle, ensuring projects complete on schedule, with expected scope, and within budget

•             Advise client during vendor contract negotiations

•             Define, document, and manage project scope, schedule, and budget

•             Develop, maintain, and distribute standard project management artifacts (e.g. WBS, risk assessments, project charter, RACIs, communication plan, MS schedule, status reports, etc.)

•             Ensure applicable project documentation is complete, current, and stored appropriately

•             Develop and maintain a detailed project schedule throughout the project lifecycle

•             Assist client in the development and management of a change management plan

•             Align project deliverables and milestones with projects strategy and objectives

•             Advise client leadership and the Technology managers of status key issues that may impact project completion, budget, or other results, and deliver presentations

•             Facilitate project conference calls, status meetings, planning sessions, and provide for meeting notes

•             Consult project stakeholders and communicate project status throughout the project lifecycle

•             Provide weekly status reports to key project stakeholders

•             Identify and mitigate project risks and resolve issues

•             Manage project resources, overseeing day-to-day project activities

•             Utilize project management applications as appropriate

Qualifications

Qualifications:

• Scrum Master Certification
• Project management experience working on a customer service technology project
• Project management experience working with SAP applications

• Experience developing and documenting both technical and business requirements

• Budget, scope, and risk/issue management experience

• Project management leadership experience of cross functional matrixed teams

• Project schedule development experience along with 3rd party vendor schedule integration

• Knowledge of quality assurance (e.g. test plans, test scripts, requirements traceability matrix) and best practices

• 3rd party vendor management experience

• Knowledge of varied technologies: COTS solutions, OData Services, Web APIs, SAP, and Security best practices -- cloud-computing and system integration

• Strong business, technical and analytical skills

• Attention to detail and logical thinking

• Ability to facilitate technical project meetings and translate outcome into project schedules

• Ability to oversee and track progress, translating outcomes into management briefings and weekly status reports

• Solid organizational skills including attention to detail and multi-tasking skills

• Excellent communication (verbal and written), presentation, and customer service skills

• Clear, concise, and diplomatic written/verbal communication skills across all levels

• Self-motivated team player, able to work cooperatively in a team environment

• Ability to work under pressure, prioritize and meet deadlines when required

• Effectively manage and solve complex business and technical problems

• Aptitude for learning new technologies, applications, and business processes

• Experience using system-based project management applications

Additional Information

Equal Opportunity E