ServiceNow Business Requirements Analyst

ServiceNow Business Requirements Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: None

Type of Travel:

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The Opportunity:

CACI is seeking a highly motivated and experienced Business Requirements Analyst with strong ServiceNow expertise to join our dynamic team. In this pivotal role, you will bridge the gap between business needs and technical solutions, leveraging the ServiceNow platform to drive efficiency and innovation. This role offers an exciting opportunity to drive digital transformation and process improvement in a fast-paced, collaborative environment. Join CACI and help shape the future of IT service delivery through innovative ServiceNow solutions.

Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements.

• Translate complex business needs into clear, actionable user stories and technical specifications

• Facilitate workshops and meetings to elicit requirements and build consensus among diverse stakeholders

• Work closely with development teams to ensure accurate implementation of requirements Conduct in-depth analysis of current business processes and identify opportunities for improvement and optimization using ServiceNow capabilities

• Design and implement ServiceNow solutions to address business needs.

• Design and optimize workflows within the ServiceNow platform

• Create detailed functional specifications and process flow diagrams

• Perform user acceptance testing and validate that solutions meet business needs

• Conduct user training.

• Provide ongoing support and maintenance for ServiceNow implementations.

• Stay current with ServiceNow updates and best practices, recommending new features and functionalities as appropriate

• Collaborate with cross-functional teams to ensure successful project delivery.

• Support IT Project Manager and Scrums

Qualifications:
Required:

• TS/SCI Clearance with Polygraph.

• BA/BS degree and 7 years of experience. In lieu of a bachelor’s degree 9 years of experience if AA/AS, or 11 additional years of experience with HS diploma.

• Extensive experience decomposing ServiceNow requirements and workflows, as well as excellent understanding of the ServiceNow suite of applications.

• Proficiency in process mapping and documentation tools.

• Understanding of best practices across both commercial and federal sectors as it relates to workflow and process management.

• Experience in scrum and agile frameworks for development to include task management performing stand-ups and sprint reviews, gathering requirements, and creating documentation.

• Experience applying ITIL 4 practice

• Excellent interpersonal skills with proven ability to team with industry partners.

• Fully capable with the Microsoft Office suite (Excel, PowerPoint, Word, & Outlook).

• Ability to estimate work effort requirements efficiently and appropriately.

• Ability to communicate effectively in a fast-paced environment.

• Strong public speaking skills and professional demeanor required.

• Strong analytical and problem-solving skills.

Desired:

• Backend development experience with JavaScript’s programming language

• ServiceNow certification

• ServiceNow development

• ITIL 4 certification

• Scrum Master certification

• Release Train Engineering experience

• Project management experience

This position is contingent on funding and may not be filled immediately. However, this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

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What You Can Expect:

 

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

 

An environment of t