Senior Operations Excellence Manager

<div class="content-intro"><p>To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles <a href="https://guild.com/careers" target="_blank">here</a>.</p> <p>We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of <a href="https://guild.com/careers/people-manager-expectations">Guild’s people managers</a> —&nbsp;helping you know what to expect from your experience here.</p> <p>If you are an Internal Candidate, please apply via our <a href="../../internal_job_board">Internal Job Board</a>.&nbsp;</p> <p>----</p></div><p>Guild is hiring a <strong>Senior Manager, Operations Excellence</strong>.</p> <p>The Operations Excellence team exists to lead high-impact, large-scale, cross-functional initiatives that enhance Guild's operational efficiency and effectiveness. We do this by transforming the way Guild works — through process (re)engineering, system creation, organizational design consultation, and increasingly, AI-enabled solutions. In this role, you will lead a team of operations professionals, own a portfolio of high-impact initiatives end-to-end, and drive measurable outcomes across the organization. You are both a player and a coach: directly accountable for the outcomes of your team's work while developing the people who deliver it.&nbsp;</p> <p><strong>Responsibilities</strong></p> <p><em>Team Leadership</em></p> <ul> <li>Lead, coach, and develop a team, setting clear direction, managing priorities across the team's portfolio, and creating an environment where people do their best work</li> <li>Execute against team priorities set in partnership with the Director, managing your team's workload and sequencing to deliver on commitments</li> <li>Foster a culture of accountability, continuous improvement, and curiosity — especially around emerging tools and ways of working</li> </ul> <p><em>Operational Ownership</em></p> <ul> <li>Own a portfolio of operational excellence initiatives end-to-end, from intake and scoping through execution, enablement, and sustainable handoff</li> <li>Shape and refine the team's approach to intake and prioritization in partnership with the Director, ensuring the framework is consistently applied and improved across the team</li> <li>Craft compelling business cases, define success metrics, and translate strategy into executable plans</li> <li>Drive measurable business outcomes, using data and analysis to assess performance, refi