Application Analyst (Open to hiring at Sr. level)

Company Description

Why Wellmark: We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today! 

Why Wellmark Technology? Wellmark is building innovative, modern solutions using cutting edge technology. We are driving organizational transformation and business strategy by empowering our technology team to innovate new and elegant solutions to enhance the customer experience. Together, we are leaning into the future, owning the outcome, and driving organizational change to transform how we work.

Learn more about our unique benefit offerings here. 

Want to know more? You can learn about life at Wellmark here.

Job Description

Manage and troubleshoot multiple applications in support of Wellmark’s systems. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and other business partners. Maintain documentation and evaluate changes to determine the risk to current environments.

Qualifications

Required:

• 5 years of direct and applicable experience OR Bachelor's degree in Computer Science, MIS or related field of study plus 1 years of network administration, database administration management experience (ex. Angular 2 (or newer), NodeJS (or newer), TypeScript, C#, .NET, Java,, or analyzing data and utilizing reporting tools such as SQL, Business Objects/Power BI, etc.)
• Ability to react quickly and taking steps to efficiently and effectively troubleshoot issues
• Proven communication skills working with stakeholders within the business and/or external vendors
• Ability to continually prioritize, with assistance from leader
• Ability to be flexible and adaptable as priorities shift
• Demonstrated ability to break down complex problems and troubleshoot the root cause of the problem
• A self-starter who takes prompt action to accomplish objectives

Preferred:

• Bachelor’s degree
• Ability or interest in mentoring/coaching others
• Experience working within an Agile team environment
• Experience partnering with global staffing vendors to deliver projects
• Experience with Power BI tenant/capacity/workspace administration, semantic modeling, DAX performance patterns, data lake, and data gateways
• Experience with SAP Business Objects administration, CMC, scheduling, universes/semantic layer
• SAS EG and SAS Scheduler
• Experience with enforcing best practice and governance
• Experience with scripting/automation

Additional Information

Job Responsibilities 

a. Responsible for managing and troubleshooting multiple applications in support of Wellmark’s application systems. Provide technical guidance and coordinate of system implementations and upgrades. Monitor systems availability performance and capacity and advise leadership of system health. 

b. Provide tactical troubleshooting and resolution of system incidents and problems while collaborating with application delivery, infrastructure and business partners.  

c. Respond to new release and customer inquiries and become well-versed with common problem inquiries and be able to provide immediate solutions.

d. Collaborate with infrastructure and information security to ensure that regulatory and security requirements are maintained. 

e. Maintain documentation and design papers defining infrastructure, implementation, systems administration, system management, testing, problem escalation and maintenance. 

f. Assist in the research, evaluation, and selection of technology solutions that are compliant with Wellmark’s adopted standards allowing integration into the existing environments with minimal impact to users. 

g. Evaluate changes to determine the risk to current technical environment to determine and recommend the most effective implementation strategy. 

h. In support of production/application systems, provide application knowledge/expertise to support project investments. Provide system availability, performance expectations and capacity requirements.

i. Attain and leverage technical expertise of current and emerging technologies, as well as exhibiting a