Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Enterprise Accessibility Manager Sr within PNC’s Technology organization, you will be based in Pittsburgh, PA or Cleveland, OH or Dallas, TX or Birmingham, AL. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely, at the manager’s discretion.

PNC is looking for an experienced, senior accessibility leader to provide strategic direction and leadership related to the selection, implementation, and administration of accessibility and accommodations technology services across PNC’s workforce. You will be a trusted, respected, partner that works closely with either UX Design Professionals, Product Managers, and Engineering supporting our products, or in collaboration with internal teams including but not limited to Marketing, HR, Diversity & Inclusion and General Counsel supporting business readiness and employee experience initiatives.

You will leverage your hands on expertise and thought leadership in accessibility technologies to ensure a seamless adoption and maturation of PNC’s enterprise accessibility program.

Responsibilities:
• Collaboration with stakeholders to develop a comprehensive workforce accessibility strategy aligned with PNC’s business goals and industry best practices.
• Provide a clear vision and roadmap for PNC’s accessibility offerings that not only enables, meets the demands of our customers, but also enables the development of products that are flexible, scalable, and maintainable.
• Assess accessibility work efforts, establish timelines to complete those work efforts, and direct the accessibility team to meet those committed timelines.
• Lead in architectural decisions and strategies for PNC’s accessibility technology and services.
• Establish and enforce governance policies, ensuring compliance with security, risk and regulatory standards.
• Lead a high-performing accessibility engineering and operations team, provide mentorship, and foster a culture of inclusion, innovation, and continuous improvement.
• Proactively develop systems and services to determine and incorporate best practices; partners with senior management team, colleagues, and stakeholders to identify and eliminate barriers to continually innovate and deliver accessible services in the most inclusive manner.
• Provide the day-to-day support of PNC’s accessibility platforms and technology.
• Engagement, empathy, and etiquette skills, with experience of working with sensitive subject matter and/or employees and partners.
• Taking an informed approach while working with emotive or highly sensitive topics.

Required:
• At least 7 years of experience in accessibility technology supporting deaf/hard of hearing, blind/low vision, physical disabilities, and non-apparent disabilities.
• At least 5 years of experience in accessibility technology, including extensive experience with digital assistive technology (ex: JAWs, Axe DevTools, NVDA, SonicCloud, Dragon Naturally Speaking, Braille terminals, closed caption services, headsets, screen magnification hardware) required.
• Knowledge of document accessibility and remediation, including Portable Document Files (PDF).
• Knowledge of U.S. and international accessibility standards required.
• A proven track record of successfully leading and delivering accessibility adoption projects in a senior leadership capacity within a regulated industry.
• Exceptional leadership, communication, and team-building skills.

Job Description

• Delivers products/services in alignment with business needs and objectives. Responsible for multiple teams or departments within the Enterprise Infrastructure function.
• Leads infrastructure planning, development strategies/initiatives and product lifecycle/service orientation; determines current and future enterprise infrastructure needs. Ove