RN Nurse Manager, Hospice

POSITION SUMMARY:
Leads field staff in delivering excellent client service, clinical care, quality, and adherence to policies and procedures. Accountable for internal case management and field staff evaluation and development. 

MINIMUM QUALIFICATIONS:

• Exemplifies characteristics of The BAYADA Way: compassion, excellence, and reliability.
• Holds a current license in good standing as a Registered Nurse in the state of practice.
• Graduate of an accredited and approved nursing program as indicated by school transcript or diploma, BSN preferred and required based on state regulations.
• Has a minimum of two (2) years of recent, verifiable, related clinical experience, preferably at least one (1) year in hospice, palliative or home care.
• Prior supervisory experience commensurate with program requirements.
• Demonstrated record of strong interpersonal skills.
• Demonstrated record of goal achievement.
• Demonstrated track record of successfully taking on more responsibility with positive results and ambition to grow past current position.
• Achieves a passing score on the appropriate nursing quiz and all required competency tests appropriate to the type of cases that the Clinical Manager will be supervising.
• Completed Nursing Skills Checklist demonstrating knowledge and skills appropriate to the end-of-life population.
• Completed criminal background and federal/state program exclusions checks.
• Competence in basic PC skills required to perform job functions.
• Completed Continuing Education Requirements (CEUs) as required by regulation.

PRIMARY RESPONSIBILITIES:

• Demonstrate and communicate the core values of BAYADA Hospice and The BAYADA Way.
• Conduct client assessments and complete the care planning process on an as-needed basis. Provide oversight and education to RN case managers completing these tasks:
  • Perform a comprehensive client assessment at admission and on an ongoing basis.
  • Identify the client’s needs for specific services and resources and direct them accordingly.
  • Initiate referrals for additional services as needed to obtain the highest quality outcomes for the client.
  • Establish and update the care plan and goals in collaboration with the IDG, client/family.
  • Consult with the physician and obtain the physician’s orders for care as required and per policy.
• As a member of the Interdisciplinary Group (IDG), responsible for clinical and client case management.
  • Act as an internal case manager and client advocate and as a member of the IDG, communicate and collaborate with IDG members regarding client status, care plan, and expected outcomes.
  • Make regular client visits, per policy, to evaluate client progress toward goals.
  • Supports the initial and ongoing education of nurse case managers, home health aides, social workers, and spiritual counselors as needed.
  • Supports the complete, accurate, and timely clinical documentation in the client chart and electronic systems through the ongoing review of clinical documentation.
  • Participate in the Infection Control Program by identifying and reporting infections and risks. Conduct investigation for infection trends and practice issues. Develop an action plan for improvement as needed.
  • Conduct field investigations of all required Incident Reports (client and employee), including post-fall investigations. Complete follow-up and necessary documentation in a timely manner to enhance safe client care/services.
  • Coordinate ongoing communication with MCO and Insurance Case Managers.
  • Coordinate care between hospice, client and facility, or other setting.
• Provide clinical oversight to field staff.
  • Participate in the hiring of field staff and interview process, as applicable.
  • Observe and confirm the competency of field staff.
  • Participate in new hire orientations and client-specific orientations to client care, safety precautions, procedures and treatments, documentation, and BAYADA’s policies and practices in the office and home, as applicable.
  • Supervise field staff by observing care rendered in the home and through review of documentation.
  • Provide feedback to employees, including recognition, coaching, counseling, and termination of employment.
  • Complete regular field staff performance evaluations with the office director and client services manager.
  • Function as a liaison between field and office staff.
  • Communicate with the office director and DCO in regard to client care issues, policies and procedures, and utilization of clinical resources.
  • Participate in eligibility meetings and facilitate meetings for external audits (including,