Retail Associate (331)

Summary: Customer service, sales, cashiering, stocking, sorting, inventory, sizing, colorizing, and cleaning activities in a retail store.

Essential Duties and Responsibilities:

• Receive donations: greet donors, accept and unload donated material, enter customer general information in a smart device such as a phone or tablet, and thank donors for donated items.
• Processing: sort, separate, and hang clothing and household items. Sort, test, clean, and mark small appliances, housewares, shoes, seasonal items, and other assorted merchandise.
• Cashiering: Conduct sales transactions and maintain cash and credit card control by following proper procedures regarding voids, discounts, refunds, checks, credit cards, cash, etc.
• Cleaning duties (including but not limited to) bathrooms, floors, shelves, windows, break room, store fixtures, fitting rooms, dock area, store exterior, and merchandise counters.  Report issues that require maintenance repairs. 
• Customer service activities (including but not limited to) customer assistance, pricing merchandise, fitting room, offering recycling bags, explaining store operations, and other sales techniques that may enhance the store’s sales and community image.
• Able to work a flexible schedule, including nights and weekends.
• All other duties as assigned.

Education and/or Experience:                                              

• High school or equivalent, or a combination of education and experience, 6 months related experience or training highly desirable. Excellent customer service skills. Prior cashiering experience is a plus. Knowledge of electronic devices.

Language Skills: Ability to read and comprehend simple instructions, short correspondence, and memos.  Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Bilingual (English/Spanish) is a plus, but not required.

Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 

Reasoning Ability: Applying common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

Equipment, Machines, and tools used: Cash register, pricing and tagging materials, box cutters, merchandise movement, and storage containers.

Competencies:  To perform the job successfully, an individual should demonstrate the following competencies:

Interpersonal Skills - Focuses on solving conflict, not blaming; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions.

Written Communication