IOC Patient Transfer Coordinator | Shelby Oaks Circle | Full-Time | Mon - Fri 3:30p-12a

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We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South.
 

The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System, as well as coordinates and facilitates the patients entry into MLH from other health care facilities. The incumbent is responsible for coordinating inpatient bed assignments for patients at Methodist LeBonheur Healthcare, answering calls received to the transfer center, collecting information relevant to caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

 

Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence.

A Brief Overview
The Patient Transfer Coordinator optimizes and prioritizes patient flow activities throughout the System, as well as coordinates and facilitates the patients entry into MLH from other health care facilities. The incumbent is responsible for coordinating inpatient bed assignments for patients at Methodist LeBonheur Healthcare, answering calls received to the transfer center, collecting information relevant to caller's needs in a computer software interface, determining the appropriate response to the caller's need and responding and connecting the caller with the correct facility, physician and or department. Models appropriate behavior as exemplified in MLH Mission, Vision and Values.

What you will do

• Coordinates bed assignments accurately and timely across MLH facilities
• Correctly answers and greets callers to the Transfer Center and quickly determines the type of assistance needed by the caller.
• Correctly utilizes Transfer Center patient software to capture caller demographics, reason for call, patient information, transport times, and other pertinent information.
• Dispatches transports in accordance with Policy and Procedure.
• Dispatches calls in a correct and efficient manner in accordance with Policy and Procedures.
• Maintains a high degree of familiarity and demonstrates compliance with all established policies and procedures related to coordination of patient referral and transport.

Education/Formal Training Requirements

• Required - Technical Degree or Diploma Emerg Medical Tech (EMT)
• Preferred - Technical Degree or Diploma Medical Assistant
• Preferred - Technical Degree or Diploma Nursing
• Preferred - Technical Degree or Diploma Paramedic
• Preferred - Technical Degree or Diploma Respiratory Care

Work Experience Requirements

• Required - EMT, Paramedic, RRT, LPN, RN 1-3 years
• Preferred - medical call center experience with a Certified Medical Assistant background 3-5 years

Licenses and Certifications Requirements

• Required - Advanced Emergency Medical Technician - National Registry Of Emergency Medical Technicians
• Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing
• Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board
• Preferred - Certified Clinical Medical Assistant - National Healthcareer Association
• Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing
• Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health
• Preferred - Registered Nurse Tennessee - Tennessee Board of Nursing
• Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing
• Preferred - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing
• Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division
• Preferred - NCCT Medical Assistant - National Center for Competency Testing
• Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing
• Preferred - AAMA Certified Medical Assistant - The American Association of Medical Assistants
• Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care
• Preferred - AMT Registered Medical Assistant - American Medical Technologists
• Preferred - Emergency Medical P