Cardiac Device Specialist

Department:

02050 AMG Aurora Highland Ave - Cardiology

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Monday-Friday 8am-5pm

Pay Range

$28.55 - $42.85

Major Responsibilities:

• Responsible for contacting patients in regards to any company recalls thus requiring closer and more frequent monitoring and taking appropriate measures for any further changes in the device that may be required.

• Is knowledgeable of assisting with job duties of all personnel in the department.

• Evaluates, manages and provides support in the delivery of quality clinical care of patients with cardiac pacemakers and automatic internal cardiac defibrillator systems. Demonstrates knowledge of devices, the effects of devices and utilizes critical thinking skills. Very specialized in health care procedures and how electrical medical devices function.

• Performs an independent daily review of remote transmission of the devices implanted within patients. Correlates information with the clinical condition of patients to assist in the management of arrhythmias.

• Responsible for performing interrogations and necessary reprogramming of devices in patients who are scheduled in the office setting, including urgent walk-in appointments, according to type of device, insurance restrictions and patient needs.

• Able to interpret arrhythmias, troubleshoot and reprogram settings of pacemaker / defibrillator according to patient’s needs and department protocols.

• Consistently encourage questions from patients and their families and offers guidance that fosters compliance. Provides patient education on all aspects of heart pacing.

• Maintains the computer programmers for patient interrogations

• Work with the patient to ensure that all clinical and remote device check data reports are completed and entered into the device data base

• Reports abnormal findings, patient complaints, or concerns, to physician or supervisor.

• Performs transtelephonic checks on pacemaker patients requiring this mode of follow up due to age / type of pacemaker in between office follow up visits to check basic function and generator battery life status. Provides these reports to physicians.

• Assures the accuracy and completeness of messages. Triages and prioritizes messages, communicating information to providers/patients in a timely manner. Demonstrates triage skills pertinent to determining normal and abnormal conditions. Reviews information regarding the patient’s device, health history, medications and all information pertaining to the patient’s heart failure status.

• Schedules all transtelephonic checks via EMR system and notifies patients.

• Evaluates and triages pacemaker and defibrillator reports, both routine and those sent with alerts. Completes reports for physician review and interpretation. Requires familiarity with reports and data bases for all pacemaker and defibrillator companies

• Communicates effectively with internal and external customers, transfers calls when appropriate, staying on the line and announcing where and why call was transferred.

• Explains procedures and test results using language appropriate to patient's level of understanding.

• Serves as an advocate and liaison between patients, staff, physicians and external customers by sharing necessary information to ensure continuity of care. Collaborates with other professional disciplines to ensure effective, efficient and safe patient care: Electrophysiologists, Cardiologists, Surgeons, Cardiac Nurses and Device Nurses and device staff in other clinics.

• Documentation

  •    Provides consistent and accurate documentation of patient information, care and concerns in the EMR according to the guidelines provided in the Documentation Policy and as otherwise instructed.

  •    Completes and submits all charges generated for device interrogations and remote checks services provided in the device clinic.

  •    Consistently completes vouchers, referrals and requisitions with all appropriate information including medical record number and services codes or using EMR as needed.

  •    Completes all patient documentation after care and/or services have been provided according to policy guidelines.

  •    Documents and alerts manager of any related problems