Senior Manager-Technical Partner Enablement

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
 
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

At American Express we help small businesses grow their business and meet their customer’s payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv, Elavon, Global Payments, Stripe, and Adyen. 

Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms, launching new partners, designing program rules, ensuring partner adherence, and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators, we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business. 

How will you make an impact with this role?

This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management, while deepening their leadership and relationship skills working within a fast paced, dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue, Payment Facilitator, and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups, Payment Consultants, Global Certification Services, Network Solutions and Operations, various Product Owners, Technologies, Risk Management, Compliance and Global Services Group.

Primary Responsibilities

• Project Management of the OptBlue, Payment Facilitator, and Debit Acquiring technical projects, driving external partners to meet the agreed timelines.
• Ownership of ensuring the partners understand the technical and operational requirements of the program in which they’re launching.
• Employ creative problem solving for internal and external partner issues related to the program implementation, operations, and technology solutions.
• Develop, maintain, and deepen partner relationships to speed implementation of program and ensure high performance.
• Effectively collaborate with all business units to maximize merchant acquisition goal.

Minimum Qualifications

• Energetic self-starter with proven business maturity, professionalism and thought leadership.
• Strong project, organization, and time management skills.
• Proven track record of driving results and managing multiple demands, competing priorities, and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.
• Demonstrated ability to successfully implement and manage large, complex initiatives across multiple locations or partners with multiple constituents.
• Ability to lead and influence internally and externally, across management levels to meet objectives and deliverables.
• Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle ob