Senior Cybersecurity Account Manager

Make a difference here.
UltraViolet Cyber is a leading platform-enabled unified security operations company providing a comprehensive suite of security operations solutions. Founded and operated by security practitioners with decades of experience, the UltraViolet Cyber security-as-code platform combines technology innovation and human expertise to make advanced real-time cybersecurity accessible for all organizations by eliminating risks of separate red and blue teams.
By creating continuously optimized identification, detection, and resilience from today’s dynamic threat landscape, UltraViolet Cyber provides both managed and custom-tailored unified security operations solutions to the Fortune 500, Federal Government, and Commercial clients. UltraViolet Cyber is headquartered in McLean, Virginia, with global offices across the U.S. and in India. 
The Senior Account Manager will be a critical part of UltraViolet Cyber MSSP customers that utilize our offensive, defensive, and security engineering services. The sales professional will be expected to travel throughout the United States roughly 30% of the time to meet with customers and drive growth opportunities that align to our mission. This individual will report to C-Suite and have significant pipeline visibility.

What You'll Do:

•  Customer Retention: Own the post-sale relationship with customers, ensuring ongoing satisfaction and high retention rates. Regularly engage with customers to understand their evolving cybersecurity needs and address any concerns or challenges they may face.
• Customer Retention: Own the post-sale relationship with customers, ensuring ongoing satisfaction and high retention rates. Regularly engage with customers to understand their evolving cybersecurity needs and address any concerns or challenges they may face.
• Account Growth: Drive upsell and cross-sell initiatives within your accounts by identifying new opportunities for additional services, solutions, and product offerings. Develop strategic plans to expand the scope of our cybersecurity solutions across accounts, ultimately increasing revenue. Position will be responsible for annual growth quota.
• Customer Success and Satisfaction: Act as a trusted advisor to your customers, ensuring they realize the full value of our cybersecurity solutions. Help customers optimize their usage, troubleshoot issues, and ensure a smooth implementation of new services or products.
• Program Management: Lead and manage key customer accounts from a program management perspective, ensuring services are aligned with customer expectations. Partner with Customer Success Leads to drive account business rhythm, reporting and deliverables.
• Relationship Management: Cultivate long-term relationships with key stakeholders within customer organizations, including cybersecurity executives, decision-makers and procurement teams. Regularly meet with customers to assess satisfaction, discuss future needs, and identify areas where the company can add value.
• Contract Renewals: Actively manage contract renewal cycles, working closely with customers to understand their future needs and ensuring a seamless renewal process. Negotiate contract extensions, renewals, and service upgrades as needed.
• Collaboration with Sales and Marketing: Work closely with the sales and marketing teams to align efforts, drive account expansion, and execute promotional strategies. Share customer insights and feedback to help shape future offerings and go-to-market strategies.
• Reporting and Metrics: Track key performance indicators (KPIs) for customer success, including retention rates, account growth, and customer satisfaction. Provide regular reports on account health and progress to leadership and other stakeholders.
• Continuous Improvement: Stay informed on the latest cybersecurity trends, solutions, and best practices. Leverage this knowledge to offer valuable insights to customers, helping them stay ahead of potential threats while optimizing their cybersecurity posture.
• Account Growth: Drive upsell and cross-sell initiatives within your accounts by identifying new opportunities for additional services, solutions, and product offerings. Develop strategic plans to expand the scope of our cybersecurity solutions across accounts, ultimately increasing revenue. Position will be responsible for annual growth quota.
• Customer Success and Satisfaction: Act as a trusted advisor to your customers, ensuring they realize the full value of our cybersecurity solutions. Help customers optimize their usage, troubleshoot issues, and ensure a smooth implementation of new services or products.
• Program Management: Lead and manage key customer accounts from a program management perspective,