VP, Facilities Leader

Job Description:

Role Summary:

As the VP, Facilities Leader for Headquarters, this role will report to the Synchrony Facilities Leader and will directly manage facility operations for Synchrony’s Stamford Headquarters and the New York City Office.   You’ll lead day-to-day site management, overseeing mechanical systems, occupancy planning, employee workspace restacks, office buildouts, expansions, and maintaining EHS (Environmental, Health, and Safety) standards. The responsibilities encompass collaboration and management of site contract personnel, to ensure proper execution and maintenance.  In addition this role will support the execution of large scale events hosted at our HQ and NYC hubs.

Key Responsibilities:

• Coordination, planning, and execution of facility projects and initiatives at the HQ and NYC hubs, including enhancements, space moves, expansions, and infrastructure changes.
• Partner with functional teams, to include the Facilities Experience team, to understand business needs, gather feedback, and deliver top-quality facility management services on time.
• Actively lead and innovate solutions for improved service delivery and operational efficiency.
• Manage facility-related vendor agreements, ensuring all providers such as engineering, cleaning, food service, etc. meet contracted Service Level Agreements and the highest quality expectations.
• Oversee preventive maintenance and ensure compliance with all building infrastructure requirements.
• Conduct regular service performance reviews with vendors and address operational challenges promptly.
• Assist Facilities Leader in monitoring and managing facility operating budgets; review allocations and challenge costs as appropriate.
• Oversee the creation, tracking, and timely processing of purchase orders and payments for all facility vendors, ensuring alignment with budget and contract terms.
• Collaborate with facilities leaders across other site to share best practices, align service strategies, and leverage resources for operational efficiencies and improved outcomes.
• Drive continuous improvement through regular communication, process enhancements, and status reporting.
• Project manage site builds, reconfigurations and similar type projects to a successful and timely outcome
• Partner with IT and AV team teams to develop integrated solutions, ensuring facility support aligns with technology needs for site builds, space modifications, and ongoing operational requirements.
• Work with HR to administer space planning, including seating coordination and facility floor plan updates.
• Facilitate smooth site personnel and asset relocations.
• Provide on-call support and have the flexibility to work evenings or weekends, as business needs arise.
• Collaborate closely with Site Leadership, HR,  Synchrony Events staff and Facilities Experience to deliver successful events, overseeing setup and integration with AV/IT.
• Manage day-to-day meeting room setups, AV coordination, and catering/food service logistics.
• Serve as the main point of contact with building landlords regarding site operations and repairs.
• Complete other assignments and special projects as directed.

Qualifications/Requirements:

• Bachelor’s degree in business or related field and 5+ years experience in facility management in a corporate environment or hospitality environment, including site relocation, construction, and office build-outs;  OR in lieu of degree; 7+ years experience in facility management in a corporate environment or hospitality environment, including site relocation, construction, and office build-outs.

• Availability to be on-call and work a flexible schedule, including possible weekends.

Desired Characteristics:

• Exceptional detail orientation, organizational skills and relationship management.
• Outstanding customer and stakeholder management skills, with experience engaging senior leadership.
• Strong strategic, implementation, and change management mindset.
• Knowledge