Senior Product Associate - StoreMyDocument

Unleash your expertise in product development and optimization by leveraging user research, analyzing metrics, and collaborating across one of the world’s most innovative financial organizations. As a liaison between scrum teams and business end-users, the StoreMyDocuments Product Analyst will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities, growth strategies, business integration needs and retirement plans. 
As a Senior Product Associate in StoreMyDocuments, you contribute to the team by leveraging your expertise in product development and optimization to make a significant impact, supported by user research and customer feedback to fuel the creation of innovative products and continuously improve existing offerings. Collaborate closely with cross-functional teams and play a crucial role in shaping the future of our products and ongoing success. You will interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using the insight gained to complete business scope documents, requirements, effective epics, stories, Acceptance Criteria, and User Testing objective for all projects. You will also serve as an escalation point for clients.   
 Consumer & Community Banking (CCB) Operations Product organization provides critical cross-line of business support across JPMC and serves as one of the largest product portfolios in CCB, delivering value to millions of customers and over 30,000 employees. As a product team member, your problem-solving skills will place you on the cutting edge of defining the vision, creating the strategy and building the roadmap to solutions that impact millions. Along the way, you’ll develop a deep, end-to-end understanding of the business and find an inclusive culture that welcomes diverse ideas and supports your individual growth and career mobility.   Job responsibilities

• Partners with the Product Manager to identify new product opportunities that reflect the needs of our customers and the market through user research and discovery
• Considers and plans for upstream and downstream implications of new product features on the overall product experience
• Supports the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and provide insight on potential product features that provide value to customers
• Analyzes, tracks, and evaluates product metrics including work to time, cost, and quality targets across the product development life cycle
• Writes the requirements, epics, and user stories to support product development 

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proficient knowledge of the product development life cycle
• Experience in product life cycle activities including discovery and requirements definition
• Developing knowledge of data analytics and data literacy
• Experience with leadership or people management skills - proven ability to lead, coach, train, and mentor a team of product analyst in an agile environment through the full product lifecycle while helping grow their careers and skills. 
• Proficient in Microsoft Office Suite. Specifically, Excel, Word, and PowerPoint.
• Working experience creating process flows using Visio.
• Working knowledge of Agile process and principles, including use of Agile project management tools (i.e., Confluence, JIRA, Git, etc.)
• Ability to learn on the move, self-paced, mentor, or thru execution.
• Sharp analytical, problem-solving, executive communication, and decision making skills

Preferred qualifications, capabilities, and skills

• Working knowledge to have cloud concept, application support, and software development life cycle 
• Scrum master certification or project management certification 
• Experience working in financial services 
   

Occasional after hours and weekend assignment to connect with other colleagues and resources in support of implementations, production events, or validation post Production

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which m