Client Coach

About Gains Intermediate

Gains Intermediate is the first private equity backed portfolio that specializes in the health and wellness coaching space. 

Our mission is to help Gym Owners reach more people, change more lives, and build a wildly profitable business through effective coaching, intuitive software and industry leading fitness nutrition. Gains is made up of three business units:

Gym Launch is an industry-leading provider of coaching programs and business training solutions to help small boutique and health club owners increase revenue, improve profitability, and scale their systems and teams through coaching, content, and community. 

Prestige Labs is a supplement brand for Gym Owners that provides science backed transformative supplements that people love to take and offers an additional revenue stream through incomparable commissions.

Gymowners.com is a software built by Gym Owners for Gym Owners to accurately track the most critical business metrics to grow their business and support payment processing for their members with unmatched rates in the industry saving both time and money so they can focus on what truly matters. 

OUR CULTURE:

We believe that our culture is a representation of who we are and is showcased through the values we uphold on a daily basis. At Gains we embody our Core Tenets which are the values we look for in teammates when hiring, firing, and promoting. It’s also the framework we use when making decisions and it showcases why our clients and partners want to work with us. 

• Do The Boring Work
• Speed Is King
• Be Your Own Boss
• Grow Or Die
• Have Humility
• Don’t Sugarcoat
  
  

ROLE: This position is focused on Gym Launch. 

As a Client Coach your primary role is to drive the growth of our Inner Circle, Agency, Prestige Labs, and any additional products / services. This encompasses advancing existing clients into higher tiers of services, as well as renewing service agreements and producing a steady stream of referrals.  Your primary focus is to guide your client to success through 1:1 coaching calls and other proprietary training systems so they can achieve success within our program. While success looks different for every business owner you will have defined KPI’s so you know exactly how to win within your position. Bottom line, your role is to help gym owners build a wildly profitable business so they can reach more people and change more lives and love the experience along the way. 

A successful Client Coach at our company embodies:

• Exceptional ability to Influence Behavior: Understanding and shifting client beliefs, motivating them to take decisive action, and guiding them to see the true value in our offerings, leading to more profound commitment and results.
• Sales prowess: Demonstrated ability to close deals and drive financial growth for GL
• Communication skills: Effective cross-departmental interactions as well as clear, constructive dialogues with clients.
• Organizational aptitude: Systematically managing tasks, projects and responsibilities.
• Collaborative spirit: Working in unison with others to uphold and drive best practices.
• Opportunistic vision: Recognizing and seizing opportunities for client expansion as well as product improvements

RESPONSIBILITIES:

• Client Onboarding & Fulfillment
• • Create a World Class first impression of Gym Launch Services through preparation and delivery of our Onboarding Process
  • Oversee the client experience of your client goes smoothly, work cross department to remove bottlenecks and reduce poor experiences. 
  • Understand the GymDash software, and drive adoption.
  • Create reasonable Quarterly goals for clients, build an action plan to achieve. 
  • Coach to the above action plan on each and every call with clients.  
  • Collaborate with the Prestige Labs team to ensure eligible Inner Circle members adopt and continually sell PL products. Conduct daily coaching calls, bi-weekly calls, O