Business Operations Manager

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

Business Operations Manager

POSITION LOCATION

Stamford, CT

YOUR ROLE

The Business Operations Manager will work closely with the Expense and Supplier Relationship Director. This position will manage Blackrock, and most ratings, research, pricing and data contracts’ initiatives that are over $9M including documenting and evaluating key performance indicators. In addition, this position will be responsible for reconciling and processing invoices, maintaining and automating expense processes and managing small projects.

What you will be doing

• Maintain strong partnerships with ratings, research, pricing and data vendors through regular communication and feedback
• Manage vendors’ contractual obligations and ensure suppliers meet key performance indicators to support performance and contract reviews
• Conduct regular risk assessments and business reviews, assist with vendor selection and onboarding
• Be the point of contact to manage suppliers’ delivery issues and maintain and share knowledge of contractual obligations
• Reconcile and process vendor invoices and research and resolve expense issues
• Collaborate with Investment teams to create and maintain contracts process maps and improve processes
• Partner with Expense & Supplier Relationship Director to evaluate and automate key performance indicators, expense management reports and processes
• Prioritize and manage Investment business initiatives, including operational readiness
• Manage project scope, cost, risk, quality, people and timelines for assigned projects ​

What you bring

• BA/BS degree, preferably in a business, analytical, or technical discipline
• 5+ years operations/finance/vendor and/or project management experience, preferably in Investments Operations or Financial Services
• Intermediate to advanced Excel and Projects skills
• Experience with identifying process and operational gaps and developing mitigating controls and action plans
• Strong organizational, problem-solving and issue resolution skills
• Ability to manage multiple tasks, processes and projects
• Able to absorb information across a broad spectrum of Investment systems and asset classes
• Collaborative team player, able to communicate clearly and interact with different levels of the organization
• Able to provide high level of attention to detail
• A self-starter who can initiate and drive tasks to completion and with strong ability to determine proper priorities
• Ability to deal with ambiguity and solve complex problems
   

Nice to have

• Advanced Excel (e.g., Macros, Pivot Tables, Power Queries, VBA)
• Intermediate to Advanced PowerPoint and Visio
• Project management experience
• Knowledge