SalesForce Territory Operations Analyst

GitLab is an open-core software company that develops the most comprehensive AI-powered DevSecOps Platform, used by more than 100,000 organizations. Our mission is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating human progress. Our platform unites teams and organizations, breaking down barriers and redefining what's possible in software development. Thanks to products like Duo Enterprise and Duo Agent Platform, customers get AI benefits at every stage of the SDLC. 

The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software.

The Sales Operations Job Family supports the Field Sales teams with daily activities as they relate to sales processes, GTM policies, sales tools, data integrity, such as SLA’s, dashboards, reporting, and process improvements and efficiencies. The Sales Operations Job Family works close with our Enterprise, Commercial and/or Customer Success segments.

Responsibilities

• Support cross-functional annual planning activities related to territory carving and deployment in Salesforce
• Develop and document territory operations processes
• Troubleshoot account routing questions and support territory reporting and analysis requests
• Partner with Revenue Strategy and Sales Operations teams to identify opportunities for improvement to the territory carving and ongoing territory management processes and tools
• Collaborate with the Sales Systems team on ongoing automation improvements that can be enabled by territory management (such as automated opportunity assignment)
• Support data enrichment tools and systems utilized by the Territory Operations team (RingLead, Zoominfo, D&B, Openprise)

Requirements

• Experience working in Sales Operations, Business Operations, Salesforce support team, Data operations or similar
• Self-starter and works effectively with cross-functional teams to support the sales strategies with minimal supervision
• Ability to continuously execute on deliverables and meet deadlines
• Strong written and verbal communication skills
• Basic knowledge and experience of the sales operations function
• Demonstrated ability to interpret GTM policies and concept application
• Strong analytical and prioritization skills
• Salesforce experience and knowledge of enterprise SaaS tools
• Strong problem solving, project management, interpersonal and organizational skills
• Ability to use GitLab
• Aligns with GitLab Values

Hiring Process

• Applicants for this position can expect the hiring process to follow the order below. Please keep in mind that applicants can be declined from the position at any stage of the process. To learn more about someone who may be conducting the interview, find their job title on our team page.

  • Selected candidates will be invited to schedule a 30min screening call with one of our Global Recruiters
  • Next, candidates will be invited to schedule a first interview with the Hiring Manager
  • Next, candidates will be invited to interview with 2-5 teammates
  • There may be a final executive interview for any IC role, there will be an executive interview for any Manager level role.

Compensation

To view the full job description and its compensation calculator, view our handbook. The compensation calculator can be found towards the bottom of the page.

Additional details about our process can be found on our hiring page.

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