College Intern - Enterprise Supply Chain Solutions

Requisition ID: 20050

 

Join us in building a better future for Arizona!

SRP is one of the largest public power and water utilities in the U.S. providing electricity to approximately one million customers in the greater metropolitan Phoenix area. Since its founding in 1903, SRP has fostered a culture of stewardship and customer service consistently ranking as an industry leader in customer service according to J.D. Power and named one of Arizona's best employers by Forbes. SRP continues to adapt to its changing business environment by seeking innovative ways to reimagine utility service and the provision of critical resources essential to the life and economy of Arizona.

 

Why Work at SRP

At SRP, we foster an inclusive work environment and believe everyone should have a fair chance to work, regardless of who they are. That’s why we value teams with diverse perspectives, experiences, and backgrounds to help SRP deliver on its mission of providing reliable, affordable and sustainable water and power.

 

SRP's success is rooted in our employees' happiness, health, and safety. That's why we offer a comprehensive benefits package to meet the needs of our employees and enhance their well-being. In addition to competitive pay and performance incentives, eligible employees can take advantage of the following benefits:

 

• 401(k) plan with employer matching
• Access to a recreation and fitness facility
• Tuition assistance for both undergraduate and graduate programs: College interns are eligible to receive $1000 per calendar year

Summary

The SAP Support Internship is an opportunity for students to gain hands‑on experience supporting enterprise Supply Chain Management (SCM), FI (Financial), ACCTG (Accounting) systems and processes while learning IT service management, documentation standards, and data governance best practices. The SAP Support team works closely with business partners, IT analysts, and leadership to support applications such as SAP, Aravo, and other related platforms.

This internship focuses on recurring operational, documentation, and reporting activities that support service quality and leadership visibility. The student intern will work scheduled hours based on department needs, with a minimum requirement of 15 hours and up to 40 hours per week maximum.

What You'll Do

• Provide operational support for SAP Support activities using ServiceNow and internal documentation tools.
• Assist with ServiceNow ticket hygiene by identifying missing information, duplicates, and misrouted requests.
• Prepare basic metrics and reporting to support SAP leadership updates.
• Gather, organize, and document SAP support processes and reference materials.
• Support cross‑training efforts by capturing and organizing process notes.
• Validate ticket references and accuracy in leadership‑facing update materials.
• Work with SAP Support analysts to improve consistency and quality across documentation and reporting.

Education

A high school diploma, GED, or equivalent is required.

Experience

• Familiarity with ServiceNow, ticketing systems, or similar workflow tools is preferred.
• Basic understanding of documentation, reporting, or information management in a business or IT setting.
• Strong written and verbal communication skills.
• High attention to detail and organization.
• Comfortable working with structured processes and large volumes of information.
• Ability to follow defined procedures in a controlled environment.
• Proficient with Microsoft Office applications and web‑based tools.
• Capable of working independently and as part of a team.

Additional Requirements and Qualifications

College level coursework (100 or higher) from an accredited institution is preferred. Management will evaluate college-level coursework individually to determine if it is applicable to the position and relevant to the required skills. Knowledge such as accounting, general administrative principles, communications, marketing, personnel, finance, training, business and other non-scientific fields.

 

Hybrid Workplace

SRP currently offers a hybrid workplace, which allows employees whose jobs can be performed remotely, and who have sufficient technical capability, to telework up to three days per week. Although teleworking is available, all employees must live and work in Arizona.