Vice President, Client Services

We are seeking a Vice President of Client Services to lead our client services and virtual assistant (VA) operations, driving retention, growth, and service excellence at scale. As a key executive, you will shape a world-class client experience, optimize workforce productivity, and ensure seamless service delivery—positioning us as the premier partner in virtual healthcare staffing.

This is an opportunity to lead at the intersection of client success, service excellence, and operational strategy. If you are a visionary leader ready to scale impact and drive innovation, we want to hear from you.

Your Impact:

• Develop and execute client success strategies that drive satisfaction, retention, and account expansion.
• Architect a scalable client management framework, ensuring service levels and engagement models align with business needs.
• Lead VA performance optimization, ensuring operational excellence, engagement, and service quality.
• Oversee shared services, capacity planning, and reporting, leveraging data-driven insights for continuous improvement.
• Foster cross-functional collaboration, partnering with Sales, Marketing, and Talent teams to align business objectives.
• Scale systems, processes, and playbooks to support rapid growth and long-term success.

Requirements

• 10+ years in client success, operations, or service delivery leadership, ideally in staffing, BPO, or high-growth service industries.
• Proven success managing large, distributed teams across Philippines and LATAM markets.
• Expertise in process optimization, workforce management, and client lifecycle strategy.
• Strong data-driven mindset, with experience using KPIs and analytics to drive business decisions.
• Exceptional executive presence, communication, and stakeholder management skills.
• Experience leading remote and virtual service teams preferred.

Benefits

• Medical, Dental, & Vision

• Generous PTO Policy

• Company Holidays

• 401 (k)