Manager, Product Management - Account Management/Account Authorization

GEICO is looking for an accomplished, customer obsessed, and results oriented  Manager, Product Management – Account Management/Account Authorization to join GEICO’s Engage team. As Manager, Product Management, you will be responsible for forming the product experience, by finding value creating opportunities and driving innovative and sustainable product solutions through technology. S/he will champion a startup mindset and promote agile ways of working to create and deliver differentiated experiences for our customers.

As a part of the Engage team, you will improve customer interactions through unified experiences, customer identity, and personalized support.

Identity - Account Authorization & Management PM:
In this role, the candidate will be responsible for experiences and services for authorization/access for customers and accounts, policy personalization and management, and will partner with other product teams that manage the experiences for profile and preference management (like emails and other profile info). The ideal candidate understands and has experience working with digital identity access services/ IAM applications (like ForgeRock) to build more secure ways of establishing identities for the GEICO identity products.

Identity - Internal Account Management PM:
In this role, the candidate will be responsible for services that enable customer SSO (single sign on) authentication and session management and partner with product teams that manage the experiences for identity and access management. They will also manage the experience for internal tooling for agents to service customer accounts. The ideal candidate understands identity and access management and has experience working with digital identity access services and experiences to build and support capabilities while enhancing security measures for internal and external customers use.

This position is a hybrid role, and it is required to be on-site 5 days a month at one of the following locations:  

• San Jose/San Francisco, CA
• Atlanta, GA
• Washington, DC
• Chicago, IL
• Austin, TX
• Dallas, TX
• Seattle, WA
• New York, NY
• Indianapolis, IN

Job Responsibilities:

• Understand industry landscape, market trends, customer and business need to synthesize discovery efforts into insights and implications to features
• Leverage insights to drive vision for product features that will drive incremental value and rally stakeholders to your vision
• Define and own the 6–9-month feature roadmap to drive priorities for your team taking into value creation and cost to create value
• Identify and measure feature KPIs (Key Performance Indicators), with an eye to adjusting and refining your roadmap as the data dictates
• Have an end-to-end understanding of features and how they fit into the larger ecosystem to be able to anticipate impacts from changes in other parts of the business
• Work closely with tech leadership and architecture to understand the tradeoffs of technical decisions and how they impact the customer experience
• Rally teams and senior stakeholders to your product direction and proactively leverage relationships throughout the ecosystem
• Reports on feature performance to stakeholders demonstrating incremental value creation
• Encourages adaptability informed by emerging solutions, industry trends and changing customer needs
• Defines scalable product solutions by deep knowledge of internal and external customers habits
• Understands technology concepts and how underlying product services perform across channels and customer touchpoints
• Fosters a strong agile discipline and inspires teams to continuously improve delivery through understanding of key agile metrics
• Attract, retain, and develop Product Managers on their product career

Basic Qualifications:

• Bachelor’s Degree
• At least 2 years of experience in Agile Product Management
• At least 2 years of experience translating epics into consumer or associate facing products
• At least 1 year of experience managing all aspects of a product feature throughout its lifecycle from concept to delivery

Preferred Qualifications:

• High sense of accountability and strong problem-solving skills
• Excellent written and verbal communication skills
• Strong interpersonal and collaborative skills to influence across the organization
• Insurance industry experience
• Agile certifications (i.e., SAFe, Scrum Alliance, Scrum.Org, ICAgile, PMI-ACP)

 

Annual Salary

$86,000.00 - $154,000.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary